This place is in a remote location on the beach which is nice in theory but terribly executed. I would avoid staying here overnight at all costs. They can't decide if they are a beach club or a hotel, but in reality they are neither. The staff needs some proper training in hospitality, especially the girl at the front desk who never smiles and makes you feel like she's doing you a favour. She threw our ID's back at us when we were checking in. I once asked her for some more bottled water for our room and she rolled her eyes and the water didn't even arrive! The rooms are average and the ‘fresh’ towels were full of stains! When we booked, we didn’t mind the remote location and not having any shops/ restaurants around but we realised very quickly that they had serious issues with the kitchen which was located outside of the hotel so the dishes would take 1-2 hours to arrive. The food is extremely overpriced and they give you very small portions so you order more as you have no choice because there is nothing else around! This included half a bagel for breakfast and an omelette with no toast, even though the menu says bread is included. We were even asked to pay more if we wanted a cappuccino for our breakfast. I never stayed anywhere that a cappuccino is considered extra for an included breakfast! The menu they offer is very different to what you can actually order - we wanted burgers but they didn't have these even though they're on the menu. We ordered the same vegetarian pasta dish two nights in a row, on the first night it came with only carrots and on the second night it came with completely different vegetables. The waiters were friendly, especially Ruben and they tried their best but they said rules are the rules and they cannot make changes. I am so surprised to see similar reviews starting from a year ago and yet no improvements by the management. The management team clearly don't care about improving or know how to order supplies for their kitchen. It is nice to stay somewhere remote with a beautiful beach but it was very hard to switch off due to the constant hospitality issues and feelings that the staff are trying to make as much money off you as possible. Management needs a serious wakeup call or else this place won't last much longer.
104レビュー