「1. On the service: Resort is very big, need to always wait for someone to pick you up in a golf cart. Having bikes or a cart would've been helpful but the hotel, in my case 小月 is very responsive on wechat as soon we ask for something. New towels, water, a car, they usually send within 10mn.
2. On the facilities, beautiful, and we were lucky to be at a time where it was quite empty. Pool area is a great spot. Hot tub on the balcony of the room was a great experience. Bedding was very comfortable and that's important to us to get good sleep on holiday. Their saunas in the bamboo forest are beautiful, they should market it better because I had not noticed it when booking :). Small note of improvement -> a metal door handle on the inside of a sauna is a bad idea, people burn their hands on it. But other than that really great.
3. Food: you dont come here for the culinary experience but I've definitely have had much worse. Overall, pretty wide variety of above average choice. The resort is far away from town and so we had prepared some of our own snacks to bring with us in anticipation. No disappointment there, all according to what we had expected based on what we saw online.
Other than that it was clean (some bugs here and there, and quite a bit of mosquitoes, but you're in a forest/country area so it is what it is), staff was very friendly and helpful. Overall we had a great stay!」