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We chose this hotel based on the good reviews but got very disappointed. We visited end of feb. 2020. We had to leave early, after one out of 3 nights because the hotel was too cold and a health risk. We could only move inside the hotel common rooms with outdoor coats and jackets We required another heater in the bathroom and to light the ovens in the hallways but there were only 2 ladies working in the hotel who could not speak English and the manager was absent from evening checkin until 2 pm next day. Only later in the day the in-house manger Sonam came to the hotel. We explained to her that we have to check out due to the freezing cold . She had no solution but would not reimburse the money for the 2 remaining nights or even try to find a middle ground. She refused us the right to talk to the manager who “makes the decisions . “ when I asked for the phone number and name. She was very rude and did not care at all about guests well-being. Even our suggestion to put a heater into the bathroom and to use an extension cord was right out rejected. We were the only guests and the entire hotel was Arctic cold. The rooms have no WiFi , it’s only in the lobby, PowerOutlets don’t work and we could not even make a tea, breakfast was fried rice with eggs. The manager did not apologize for the terrible service , kept the entire money for 2 more nights and we left in very bad terms. Worst hotel service experience ever Even our guide was very embarrassed about the manager Sonam’s attitude towards guests. We moved to the mountain lodge and it cost less than the village lodge Bumthang and it is as luxurious as a 5star Hotel with bathtub , modern spacious rooms, spa , great views and amnesties. Why it has a lower rating on google is not to understand. Maybe those are paid reviews . It clearly is two stars better. If you want value for money and a good and friendly service stay away from the village lodge Bumthang !