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The property is exquisite, the room are so lavish and the staff are accommodating and welcoming. We asked for late check out and it was organised with such warmth. The room was amazing, loved every part

This joint delivers on its promise of over the top pretension. Every square centimeter of manor itself is adorned in heavy handed kitch, hundreds of framed mirrors and dozens of mounted animal remnants. There is a lovely meeting/private dining room with truly beautiful Abstract paintings and sculpture. We stayed in room 22 which is beautiful. The luxurious bath room featured open areas for the toilet and shower, (no sound privacy) very slippery tiles underfoot and not one safety grab bar, decorative or otherwise to be found. They also offer no bar soap so one must carry the “cleanser “ bottle back and forth from the vanity to the shower. Shower walls were decorative glossy black metal panels, unique. Very nice towels. Upon arrival, I asked about wines and was directed to a youngish shorter man who claimed to be the “Sommelier”. I said I am interested in high altitude, small production Chenins and blends, he said, “yes, we have some hip wines”(?). I was hosting five colleagues for dinner. The Wine Master turned out to be a pitiless imposter, the poor guy. The first two wine producers from his list I asked him to tell me about, he said “ oh yes, it’s white and very nice”. After some running around to determine that those are out of stock I said we’d settle for some Sauvignon Blanc. “Great” he exclaimed with relief…Only to return with a Chardonnay(!). Honestly, this bottle was delicious, just nowhere close to what I was looking for. Embarrassingly, my dinner guests witnessed this whole run-around. The cuisine is quite good. I tried both seafood and oxtail mains. Server was cool and detached. No one working here was interested in engaging, just lots of phony formality. For those travelers seeking a shallow, instagrammable moment, this place oughta work well. The Fairlawns is pretentious and without any soul. All rather vapid eye candy sizzle and no human warmth. Felt like a parody of itself.

The rooms at Fairlawns are large with comfy beds and fantastic bathrooms, couldn’t fault them . Breakfast excellent, didn’t use the spa so can’t comment on this Dinner very good although I feel there is room for improvement on this, the sorbet palate cleanser should be left out as this is not good, and maybe a couple of simpler dishes ie grilled chicken or salmon could be added Staff are lovely Was worried about staying here as some of the comments are awful, but I can honestly say this is a great hotel and I have stayed in lots

Excellent facility. Rooms are very nice with large bathrooms and nice walk in closets. The grounds are lush and well maintained. Located in a residential neighborhood, it was very quiet. The food at the restaurant was upscale and reasonably priced. All of the staff were very friendly.

My wife and I stayed here for two nights three weeks ago It was our first night in Africa before a 22 day safari trip Sadly the FBH was shocking in almost every way We had travelled 15 hours from England and arrived around 10.00am We were shown to our lovely room but it was very hot in the room so we tried to turn the heat down via the air con We could not do so so asked staff to help , they did so and told us the air con was now working fine We went back to reception and asked if anyone could take us the the Cradle of Life museum , how far away is was , etc We were told it was 30 mins away by car, had a wonderful resturant ( we were getting hungry by then ) and we booked a trip We boarded a van with our guide , an hour and a half later we arrived at the exhibition . We took our guided tour and went to the resturant for lunch , the restaurant was closed ! We arrived back with our driver at 2.10pm , he had told us we needed to be back with him by 2.30pm to make sure we could visit the caves where 2.0m year old skulls were found . We were very excited Our driver said that it was now too late to visit the caves so we sat in the van for almost two hours to get back to the hotel! We went back to our room which was like an iceberg , the air con had not been fixed Over the next five hours we could not use our room as it was too cold and we could not turn up the room temperature.The hotel staff kept telling us the air con was fixed , we kept telling them it was fixed We had a cold shower and as we could not sit in our room we went to the bar Five or six people were drinking in the bar . We waited 15 mins + to be served , then had to go to reception to ask for a bar person Eventually , someone arrived We had dinner in the hotel , it was average food and went back to our room . The air con was still not working so we had to report it again and vacate our room despite being ready for some sleep About 90 mins later the air con was fixed So, we could not use our lovely room for about 6/8 hours and the staff would not accept , for many hours , that they had not fixed the problem The next day we had a good breakfast and toured Joberg We arrived back for a late lunch We sat on the lovely terrace for 20+ mins waiting for a menu or to offered a drink Still no waiters came , we had to go to speak to them to achieve service The lunch was good but very very slow in being cooked and served We had booked a massage each for 4.30pm We went to the Spa to enjoy the pool , steam room and jacuzzi It was a nightmare ! Loads of staff were wandering around, but the pool area was disgustingly dirty with empty drink glasses bottles half eaten food and wee towels everywhere Despite big signs saying use mobiles quietly and respect the no loud noise policy , six or so guests were having a loud party . The steam room could not be used as the party goers had tipped booze in there and it stank The staff milling about did NOTHING to

We stayed one night before our Sabi Sand safari. - Room was spacious and comfortable. - Our group of 8 appreciated the private dining room for our convivial dinner. My roast belly pork as average - crackle was not crisp. - Breakfast was very busy but liked the included a la carte options. - Beautiful grounds and we felt very safe.