「Initial Scare as the Hotel staff informed that there is no reservation from Make My Trip in my name. It was midnight with language barrier as the staff seemed to be irritated with little English. I told that my trip is completely paid. She took 10-15 minutes to find the reservation. After that the smile came on her face. I was relaxed. Though they were able to gave two rooms at different floors against our wish, but we accepted as no other option. However, after that the entire experience was excellent in all respects. Comfort, Breakfast and Hindi speaking staff were highlights. We stayed for 3 days and second day, they shifted us to same floor.」
「It was upsetting experience during my 6th visit to amazing Tbilisi.
1. It is not easy to find an entrance as the hotel name is placed on another side of the building and the entrance door is not marked by any sign with the hotel name
2. Staff is not friendly or supportive. I checked in around 1 pm just to leave suitcase and did not ask to provide a room as had plans. There were 2 guys at reception dealing with me. I came back to the hotel around 7 pm, my docs were on the desk and I could see them while the receptionist could not find them and asked to sign the docs which have been signed in the morning. He could not explain me if there is a lift (I tried to speak both English and Russian) and I had a strong feeling that he is under some *****.
3. There is a restaurant on the 1st floor with very loud music. I booked a room with a lovely balcony but had to ask to change it as could not have rest because of the music. When I came to reception, first I was told that the music stops at 11 pm but I go to sleep at 9-10 pm and need quiet atmosphere (it is not metioned anywhere about music). Thankfully, I got another room but it was worse than the one I paid for. No balcony, 2 single beds instead of double one. Aints in the bathroom. So it was not a fair exchange (I was even ready to pay more for a better room but the staff is not supportive).
4. The breakfast is nice and the waiter in the restaurant is super nice and friendly (the only nice person I met at the hotel)」
「🌟 5/5 – Truly Deserves Its Five Stars!
Wyndham Grand Tbilisi exceeded all expectations. The hospitality was top-notch—staff were very helpful and welcoming. The rooms were spotless, modern, and incredibly comfortable. Everything about the hotel felt high-end and well thought out. Super satisfied with my stay and would definitely return!」