「Great hotel with fitness center and sauna! Staff was friendly as well
If you want quiet stay it is hilltop so you can enjoy staycation
Balcony was spacious as well
Good for family and couple stay」
「Staff is very grumpy. They gave us a wheelchair accessible room that did not match the category I paid for. When I asked to be moved I was told the hotel is sold out you cannot be moved. They room had no decoration, no sofa, barely an chair, you could hear the traffic, the AC was loud and the curtain let the light in from 5 AM. And because that wasn't enough they did not have breakfast available in the regular breakfast room because of a wedding. We had Pré paid €50 a night for breakfast. The staff did not care. They really spoiled our enjoyment of Tbilissi. The Stamba hotel seemed a lot better. We will stay there next time.」
「Great hotel and helpful staff. I had spent 30 minutes at reception before coming to my room, sorting out the next day’s trip, with the staff who was especially helpful. After that, I came upstairs, changed clothes, and was finally ready to rest. Shortly after, I was asked to come back down just to pay for and collect my laundry (express service to which I had to call and followup for). I was extremely tired and not feeling well, so I asked 3–4 times if they could make an exception and bring it upstairs. They refused, saying it’s hotel policy that all payments must be made at reception, a ridiculous policy for a hotel of this standard. Ironically, the same night we ordered food to the room, and they brought a card machine upstairs and took payment on the spot. I had actually planned to rebook this hotel but I decided against it solely because of this inconvenient and inconsistent policy.」