Disappointing service as staff was pre-occupied with a hi profile guest. Other tables were ignored in every meal and service. Areas were cordoned off. One day buffet lunch was delayed till 3:30 without informing the other guests because a large group was arriving late at 4. After booking for bird watching, the naturalist didn't turn up and they sent us alone in the dark without flash lights or sticks. A bison and lots of dogs roam in the neighborhood. On top of that the naturalist when called by the front desk refused to have met us and booked for a session. The front desk is so sloppy, their first response to any request is no. We had a spa session included and we had requested a call back from the spa desk to help with timings. No initiative from them to accommodate us because again they were full due to important ”guests”. On day of checkout after our complaint they hurriedly accommodated us when we were in no mood to get any service. A gentle*** with a cap roams around only acknowledging important guests and is courteous only to a few. Sadly servile attitude still prevails in our country, a hard working normal guest is a burden when government affiliated guests are staying here. The property is beautiful though but I am so soured by this experience that I will look for something else next time.
素晴らしい
43レビュー