One of the best stays (price wise is V V affordable) location is great cos I can walk over the Padungan street (lotsa small vintage shops and eatery) is a gem!
Hotel room space is great! Staff are professional and friendly keep it up
During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.
ゲゲストAmazing place. View on the jungle and the sea. Amazing pool. The room are really great but really smaller than on the presentation. You have to climb on the bed to reach the bathroom. And the food is a bit expensive, with few vegetarian options and portion are really small.
LLyndy_11The rooms are indeed aging but it is still clean and most importantly very spacious. Check-in is a little slow at times. Nice resort to getaway which is not too far from Kuching city. Nice beach for kids to play around. Breakfast is also nice with variety.
Iilovetotravelfoodieシブ(そしてペナン、アロルセタール、タイピン、クアラル·トレングアヌなど)の後にクチンに飛んで行き、ホテルグランドコンチネンタルクチンに一泊した。おそらく、チェックインしてくれたマレーシアのマレー(レディー)の受付スタッフは、今までどこで会った中で一番フレンドリーで歓迎された受付スタッフの一人でした。私の事前予約と事前払いの部屋(オランダのホテル予約ウェブサイトを経由して、アムステルダムに戻る、わずか24ユーロでオールイン!)は本当に広くて快適でした。レスリーさん、夜のレセプションのスタッフは午後4時まで完全に無料のレイトチェックアウトをしてくれました。翌日の午後、クチンからペナンまでのエアアジア便は6.20午後に出発するだけだと彼に話しました。Terima Kasih (Thank You Very Much)、Encik LeslieとHotel Grand Continental Kuching!!!。強くお勧めします! 👍
匿匿名ユーザーWe booked this place last minute after denied check in at another place only to be able to stay at the said hotel after few hours. Forced to cancel and never stay in the unit but had an experience dealing with the owner. Although it cant be refunded but lets assume its a good place based on the pictures alone haha