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Disappointing stay at the Bell where we have stayed many times before and indeed was one of our favourite places to stay. Very poor communication before our stay .As noted by other guests our email was not responded to ..Once this was sorted by telephone we were asked to preorder for our dinner choices but not told to choose from the a la carte nenu despite it being a Sunday ,nor were we provided any information on the Specials where a large amount of the choices are placed .Despite the pre order one of the starters was not available on the day .Our waiter on the night was excellent however we were never offered a dessert menu . Staff were inattentive at breakfast we were constantly asking for bowls glasses bread tea coffee etc . Despite our booking including free breakfast we were charged for hot items and they had run out of sausages to boot !!This charge has not been incurred on previous visits and the waitress apologised for not mentioning this to us pre order . We complained but were told this was a new policy since the beginning of the year .We followed this with an e-mail but got no reply .******* have since reimbursed us the £90! overcharge . The rooms have been redecorated and the showers renovated but personally I do not think they warrant the increased room rates .