Beside the good size and modern rooms, but with very bad pillows and sheets, this hotel has little to offer, even as an holiday inn (they are a franchisee that use the brand to attract customers, but do little to recognise brand status). Location at the southern end of the city requires that you walk 1 km to the nearest restaurant and bar, the reception service is soviet style, dry and totally unfriendly. The reception area is as welcoming as a hospital reception, the staff unskilled and definitely not passionate to work there. The venue offers almost no facilities for a new hotel, the gym is miniature in the basement, no pool like at Vienna House and the hotel looked like a ghost ship during my 3 days stay, no customer around. A very weird experience, and definitely not a good Holiday inn. There are much better options in town with much better and friendlier service, i was fooled by the reviews, its a cold and unpersonnal post Communist venue. If only they would treat Diamond status with top service Never going back there (i am in Lodz every quarter)
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