ホテル ローランス(Hotel Laurance)

Wonderful quaint Hotel. My family and I came for a weekend stay and I must say it exceeded our expectations. Our room was very clean and nicely stocked. If we wanted to cook in, we could but we didn't because of all the lovely restaurants in walking distance. The manager there was very pleasant and knowledgeable about the Hotel itself and the surrounding area. She gave us great recommendations for restaurants and things to do which made our stay even more pleasant. I would recommend this boutique hotel to anyone that is going to this area. I'm looking forward to our stay in the fall.

We recently stayed at this very nice boutique hotel in Luray for a wedding weekend, and it was our first time visiting the area. We were pleasantly surprised by how charming and well-maintained the hotel was. Although the hotel advertises self check-in, we were greeted by the manager upon arrival, who assisted us to our rooms and shared local highlights. We stayed in two suites, the Miranda and the Laura, both of which were surprisingly spacious. Each suite featured a comfortable sitting area and a full kitchen. The rooms were clean and well-appointed, with particularly cozy beds, which is a feature we always look for. Additionally, there was a nice assortment of coffee and tea provided in the rooms. While the hotel does not offer food service, there were several excellent options for breakfast in town. Overall, it's a lovely place to stay if you're visiting Luray.

We had a wonderful stay at Hotel Laurance while passing through the Shenandoah area. The hotel exudes a charming historic feel, and we were pleasantly surprised by the quality of our room. It was spacious, like a suite, with a homey atmosphere, a full kitchen, and comfortable beds. The room was clean and well-appointed. The self-check-in process was convenient, especially since we arrived late. The hotel was quiet, and we only saw one other couple during our stay. Luray is a small town with limited options for late-night meals, so we brought some food and made use of the kitchen, which was perfect for our needs. We will definitely stay at Hotel Laurance again when we are in the area.

Great option for Luray. Only truly family friendly place we could find - our room (#7) - was more like a two bedroom apartment, with two separated queen beds, living room and decent sized kitchen. Room was very clean, and well appointed. Only reason I didn’t give it 5 stars was that the place is more of a Airbnb alternative vs a hotel. No real amenities and only part time staff - you enter via a code. We paid $250/nt for the true off season - perhaps a bit high but again, a good option.

I really enjoyed staying here. I stayed in a huge 2 bedroom suite. It had cozy but also upscale vibe. Very unexpectedly nice furniture and huge tv. The bed was also much nicer than any other hotel bed would be in the area. For the price you can’t beat it. I’ll definitely be back next time I need to travel through the area.

We arrived at Hotel Laurence at 5 pm. We read that we were to let ourselves into the hotel by key entry. The hotel sits on west main and our room #12 faces a fairly busy street where trucks rumble by with loud mufflers. The hotel entry hall is quiet, well appointed but with no welcoming signs of any sort. The staff stays until 2 pm. There was a strong odor of insecticide in the hall and our room. The room is spacious but there are no surfaces in the bathroom to place toiletries. The bed is very firm. The toilet seat will not stay up and has to be held. Thermostat temperature control in our room was very good. Noises from the street are very prominent and ear plugs are a necessity. A night light would have been nice.

The hotel overall is charming. Unfortunately, our room (The Oliver) had a strong odor, similar to feces. The first night we poured water down the shower drain which seemed to help. Unfortunately when we returned from hiking on the second day the odor was strong again and nothing we did seemed to ease it. Additionally, the room is immediately adjacent to a very high traffic street (no warning in the hotel listing) and sleep was more than difficult. The manager allowed us to change rooms which, although very time consuming as we had all our clothing and hiking gear out of our bags, did get us to a quiet and clean smelling room. We checked out on Friday, September 22. The manager emailed us that day that she had given us a credit on our bill because of the problems. Today is October 2 and the credit has not appeared on our credit card. The manager continues to promise that the credit will eventually appear. I would not return to this property.

Bedroom, living room, bath coffee kitchen. This looks like a bed and breakfast without the breakfast. Our entrance opened to the outside but the majority of the hotels entrances open to the inside. The inside of the hotel is beautiful, some nice sitting areas, another kitchen, coffee machines and such. But this place is totally unattended, there's no humans that work here. Everything is done by text message, it's very odd. Plus there's cameras in all the public areas so they could see what's going on I suppose Very nicely decorated, a lot of antique type of fixtures and things. Everything is large space-wise. Cleanliness was another issue , our Oven had a takeout container that had about 3 in of mold growing on the outside of it. Some of the drawers in the unit had crumbled up napkins and kleenexes Door lock failed to let us in multiple times and even though we contacted our invisible staff, it was never fixed Would have been a lot less expensive to have stayed right up the street in a much nicer building with humans on staff

On arrival at Hotel Laurence, we learned that they had tried to take the money from my card earlier than it stated in reservation confirmation, I wanted to pay with a different card so paying on arrival was a perfect solution to this. The lady took us into the office as soon as we arrived to take the money for the stay. I had wanted to stay here for years, having visited Luray several times, it was a dream and justified the especially high price because the pictures on the website looked amazing. I was expecting first class service and an amazing boutique experience. I left very very disappointed. Room 5: small counter space and small fridge, cobwebs behind the door, enamel peeling off the bath tub, difficult to close bathroom door. Ant infestation in the room (was dealt with the same day) room was requested to be cleaned but no one came and on messaging was advised that it would be done later - it was done the same evening but feel that it should be automatically done in a hotel of this calibre and you shouldn’t have to remember to ask for your room to be cleaned or serviced and new towels. They say this is for privacy but other hotels manage to service your room when you are out without the need for guests to have to ask and then it not be done. On arrival back one of the nights we had a power cut, there were no provisions made such as a torch provided and the emergency lighting was flickering on and off, clearly not safe should there have been an actual emergency. Room 7: The shower was so difficult to turn on but if you pulled it too hard it would’ve come off the wall, the room was dirty under the settee and we found a cap that was there for however long and not ours, these are wooden floors, sweeping underneath is not a difficult task. The floorboards were eroding and covered by a rug that was turning up at the corners and dangerous but we couldn’t move it as it was stuck to the floor in places. The bath was peeling enamel and there was a nail sticking out under the table that my grandson had scraped his leg on. Again, flickering emergency lighting. Communal areas are very poor and run down, the back door has tape on the bottom step and the floorboards are rotten and broken and covered with a rug. We only saw one other person (one other guest) during our stay apart from the taking of the money, no other member of staff or person in the building, hardly a boutique experience, we may as well have stayed In a Marriott or holiday inn where staff are on hand and available, or I fact an Airbnb as this is what it was like but nowhere near as good. On now reading the other reviews, it seems that this hotel clearly take no responsibility for the poor service and general upkeep of their hotel. We have contacted the hotel directly with the above but not had any response back from a week ago. It seems that as long as they have had your money they don’t care if you are dissatisfied. We are seeking a refund of our stay as we don’t believe