「The hotel has a great location in the centre of the city and is great for tourism. Great food in the restaurant for breakfast and throughout the day. Staff in the restaurant and hotel were friendly and helpful. Nice stay for six nights.」
「The hotel is located in the heart of the town. It took us some time to find the entrance to the hotel because of reconstruction process that is going on near the hotel. Parking area being very small was fully occupied, therefore we had to search for public parking area. The room was a little bit dark and one mirror element (part of wall decoration) was broken. Cleanness in the room and in the hallway leave much to be desired. Breakfast was very good: well organised, good service with good variety of food.」
「Hotel was with good location, the room was quite basic. Good pool & sauna area. Service attitude not the best and the breakfast room was quite messy and not cleaned also small. I can recommend this for a few nights stay in Sofia.」
「Great classy hotel. Very friendly and helpful staff. The outdoor ”wintergarden” is a great place to have a drink or lunch.
The location is excellent in Sofia city center」
「Hotel Anel in Sofia boasts spacious rooms and a central location, but the service leaves much to be desired. Staff often come across as indifferent, with reports of unresponsiveness and rude behavior. Issues like delayed room readiness, poor cleaning standards, and inconsistent amenities detract from the 5-star experience. Improvements in customer care are needed」