I reserved a suite at this hotel from Dec 27 to 31. When I arrived, the last suite available, room 215, was left unclean with the door jambed open and master bed unmade. I had to relocate to rooms 509 and 511 for the first night, while being charged for both the suite and the new room, since there were 2 people in my party and we needed separate living quarters. For the last 3 nights, I was put in room 515, a suite, but never could find management to explain the double charge for the first night. Sadly, while in room 515, the master bath toilet leaked every time my friend flushed and maintenance had to come in and repair that while we were out. Now, after arriving home and checking my statement on my credit card, I can see that I was charged the original amount over two reservations. Very confusing. Having someone to talk to while I was there would have saved a ton of angst. I felt that due to the room change, lack of cleanliness, readiness and confusing lodging bill the hotel should've compensated me in some measure for the inconvenience and frustration. Since they didn't, I have no choice but to assign a poor review.
良い
100レビュー