ヒルトン ガーデン イン メーコン / マーサー ユニバーシティ(Hilton Garden Inn Macon / Mercer University)

Always like staying at this property when visiting my daughter at college. Friendly staff and clean rooms!

The hotel was under staff and when you wanted to get something g from the bar the bartender was not there. Only one person at the check in desk for it to be a weekend and unable to leave the desk to find the bartender. The light switch for the lamp by the bed did not work and it gives the room limited lighting it makes the room seems dark.

The front desk clerk when we checked in around five was totally rude. Unfriendly rolled her eyes. I was amazed at the lack of customer service checking in. She should not be at the front desk.

The woman working at the front desk acted like we were bothering her. The room was on the warm side. The AC was very loud on and off all night. People loud in the hallway.

Not worth the price of the room, to many other Hotels cheaper that offer more.

The property could use updating and cleaning. Not excellent like the reviews stated…

Very nice hotel and the staff provided excellent customer service.

The only problem I had was cold water in the shower. Otherwise, the facilities were excellent, and the customer service was superb.

When I arrived I was ignored by the front desk while she was on her personal cell phone. Then when she final started to help me she said I didn’t have a reservation only to find out that I was already checked in. They checked someone else into my prepaid room. After resolving that they tried to tell me that I didn’t book a room with a king bed even tho I should her that I did. All she kept saying is that I booked through a 3 rd party and that what I get. At one point she actually shushed me and said she needed to think. It took a lot out of me dealing with her. For being a so called high end hotel they should have staff that can handle themselves better. I understand that this may have been a lot to deal with but they should be able to defuse the situation instead of escalating it.