The staff were not following COVID protocols. None wore masks. Day manager actually spoke to us with mask on chin and AROUND the safety barrier. One pen used for everything by everyone. Night manager & staff as well as other guests were all maskless. We were not asked to show proof of our vaccination status. Inspired ZERO confidence that they were actually sanitising anything. My partner also felt unsafe as there were a lot of people loitering around the building. The room was clean and tidy. Located excellently for the event we were attending. Hot water worked, loved the choice of flooring. That was all. The room offered only one single bar of soap. No shower gel, shampoo or any extra toiletries as is expected from even the most basic accomodation you can stay in anywhere else. I have stayed in youth hostels in the outback and even they offered more than a tiny bar of soap. There was no indications of any extra services offered or being available. There were no extra pillows or blankets available in the room. One very flat pillow per person and a thin doona only. The pillows were so low that I could not sleep on it and when I asked for another pillow from the night manager I was met with rudeness. He finally gave me an old, dirty pillow with no pillow case (see photos). When I asked for a pillow case he acted like I was being ridiculous. We slept badly as the bed was very hard. Actually went home and slept as we were so tired from the uncomfortable bed. Upon checkout we got stuck in the lift as the door to the G floor would not open. We finally called for help using the phone but even though the front desk manager answered and said he would be with us immediately he was not. We finally left by going back to our floor and using the fire escape to exit via the basement parking. He then told us he couldn’t hear what we were saying on the phone so basically ignored us, and then gave some rubbish excuse about the one elevator being an old one that was not for guests. Basically if we had not exited the way we did we would have been stuck in the elevator for hours being ignored. There was no signage indicating anywhere that one of the two lifts was not for guests, and if the lift was not for guests you would think it would be clearly marked so.
メルキュール メルボルン ドンカスターは2021年に開業、ドンカスターでも最新の宿泊施設の内の一つです。Mitcham Railway Station (Mitcham)から8km、メルボルン・エッセンドン空港から32kmと、交通便利な場所にあります。付近には、Doncaster PlayhouseやVerdant Park Playground、Manningham Art Galleryなど、ドンカスターの多くの観光名所があります。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。このホテルの清潔度は非常に高く評価されています。
A stressful four day stay made so much better by all the staff. Large spotless room. Very comfortable bed, excellent heating (freezing weather), large tv and strong hot shower. Super quiet at night. We are so pleased we have found this motel
ゲゲストLara accommodating well verse for their amenities, Pai ,Mandy and Kiz money worth for their massage service and charmaine serving us for the high tea that we have very polite and good service, over all experiences worth celebrating my birthday gift from my children. Happy to recommend to my family and friends. Double birthday celebrations for me and my sister .