I’ve mixed feelings about TRH Cala Tirant. I had a very bad impression on arrival as I took a private taxi from a very early flight thinking I could sleep when I arrived. However, I was told I would need to wait for 5 hours to get the keys. Was that my fault for not reading the small print or the fact it isn’t made obvious What really wound me up was a few hours of watching other Spanish speaking families get their apartment keys who had come after me. After not making a fuss and leaving to eat in a nearby restaurant I returned- only to watch the exact same thing happening, despite my asking about our apartment keys every now and then. After it got to 3pm I had to stand at the Reception desk and make it clear what I’d experienced and that I was now very unhappy that I was Still being made to wait. This older Receptionist then stated she did not speak English. This nudged me from exasperated to furious. I had to insist she contacted a manager. I was told quite nonchalantly she could not get hold of them so I had to actually direct her to keep trying! I had to ask for our apartment number, so I could go there to see for myself what the hold up was for my particular apartment. Eventually I got the key at 3.45pm and only because I had to work myself up enough to actually demand some attention ! It isn’t acceptable to have someone on a Reception desk dealing with European customers, who doesn’t speak English AND more importantly does not want to help and who either doesn’t have or intentionally pretends not to have, an awareness of what is going on. -I.e other Spanish speaking guests getting keys way before us -as explained. When an English speaking Receptionist then turned up it was explained some guests don’t leave on time. This is not an excuse. It is something TRH needs to manage. And a decent Receptionist would be aware of a family waiting for several hours watching others get their keys and would push to find out the situation/get something sorted quicker. I was given a very poor impression
良い
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