サンタマリーナ，ラグジュアリーコレクションリゾート，ミコノス

パートナーと私は素敵な休暇を過ごしたかったので、3泊の滞在を予約しましたが、非常に高額でした。ミコノスは「パーティー」の島として知られていますが、調べてみたところ、このホテルは町から25分ほどのところにあり、パーティーに近い場所ではなく、「休暇リゾート」として宣伝されています。しかし、日曜日の夜、時差ボケから回復することを期待して就寝したところ、午後10時に花火の音で目が覚め、そこから深夜まで大音量で音楽が流れていました。すべての客室の下にあるオープンエアのホテルレストランで結婚披露宴が行われていました。フロントに電話して音楽の音量を下げるように頼んだところ、ギリシャでは深夜まで音楽を流すことは合法であると無礼に言われました。翌日、非常に怒っている多くのゲストがいることがわかりました。フロントデスクは多くの苦情を受けていると言いましたが、謝罪は一切ありませんでした。私は生涯 Titanium Bonvoy 会員ですが、高級ホテルでこのような経験をしたことは一度もありません。ホテルは、結婚式のパーティーにホテルを貸し切るようにしたり、他のゲストに配慮した音楽のレベルにしたりすることもできたはずです。嫌な経験をするのはいいことですが、ホテルが気にも留めないのはもっとひどいことです。あ、ホテルの部屋からビデオも録画したので、ホテルはこの投稿を否定できません。このビデオは多くのことを物語っています!

私は旅行するときはいつも5つ星ホテルに泊まりますが、悪い経験をしたことは一度もありません。このホテルのカスタマーサービスは最悪でした。私と2人の友人はスイートを予約しましたが、小さな部屋を与えられてしまいました。私たちは別の部屋をお願いしました（差額を支払いました）。オンラインで予約しなければならないと言われました。信じられません。部屋の変更はできませんでした。私たちのグループの3人目が翌日到着しましたが、彼女の名前を伝えていたにもかかわらず、チェックインを拒否され、チェックインする前にマネージャーと話をしなければなりませんでした。すべてがホテル側の努力でした。すべてが問題だったので、私たちは結局何も頼まなくなりました。部屋に氷を入れることさえも。チェックアウト時に、彼らは私たちが2泊ではなく3泊したと言って、前払いした部屋の料金を合計1800ユーロも請求しました。マネージャーと話をしなければ、超過料金を取り消すことはできないと言われました。2泊した後、ありがたいことにBill and Cooに移動できました。これは本当に素晴らしいことです。

We visited this hotel the second week of September and it was the best decision. This hotel is definitely one of the more expensive Marriott’s but truly everything you could want for a honeymoon resort. We visited as the last leg of our trip and were not disappointed. For starters with this hotel the transportation to/from the ferry port was included as well as daily breakfast. The daily breakfast spread was amazing, my favorite was the crab Benedict. A beautiful selection of both ala carte and buffet options including juices, pastries, eggs, meats. As a Mariott Titanium member, we were kindly greeted with 2 bottles of champagne in the room and 5STAR service throughout the stay. The room was beautiful with all the essentials, and we were upgraded to a rooftop ocean suite with views of both sides of the island. During our time there we also rented the Technohull boat through Anastasia which was an excellent experience… Daily at both the pool and beach we ate at Buddha Bar, food was excellent. Service was excellent. One of the nicest parts of this hotel is the private, well groomed beach and little swim lagoon with comfortable chairs and full service staff daily. Mykonos tends to be overcrowded and this hotel offers that private luxury. The hotel is also within walking distance of a small town with several restaurants and a grocery store. Truly can not wait to go back again one day, highly recommend!

Incredibly poor service- in every way. I have stayed at numerous 5 star hotels, and have never been disapointed. Everything was an effort for this hotel. When asking to upgrade our room- we had requested a suite, but were given a small room, we were told to go onlne. When our number 3 arrived, they refused her entry despire us giving the reception her name prior to her arrival. Everything we asked for was a problem- towards the end we just stopped asking, even for ice to our room. . We knew that check out was going to be bad, it turned into a total nightmare. They overchagrd us 1800 euros, but we were told that they couldn’t reverse the charge before talking to the manager. They maintained that we had stayed three nights instead of two- which was crazy. Thankfully we were able to move to the Bill and Coo- fantastic. Night and day!

Hotel is really gorgeous but it is not secure. My fiancé's gold bracelet was stolen from our room while we stayed there. the hotel told me that they didn't believe me basically. I would not stay here if you are bringing things that you don't want to be stolen.

We had a spectacular 3-night stay at the Santa Marina in Mykonos. The staff was all super professional and the hotel was impeccably design and expertly run. We enjoyed the luxurious buffet breakfast in the mornings and the hotel offered us many excellent recommendations on what restaurants to head to for dinner. The concierge was also helpful in making us dinner reservations at several of those restaurants. The hotel room was super clean and the housekeeping service kept our room stocked with towels, water, chocolate and other goodies. Our room had a beautiful view of the sea, which was great to gaze out during the evenings while sipping a glass of wine. Since we stayed there with our 3 children, we did not visit the "adults-only" pool, but we spent many hours at the "family pool" which was perfect for us. We also spent an entire afternoon at the beach, where the service was prompt and very attentive. We had an amazing lunch at the Buddha Beach Bar, which was a phenomenal meal. I only wish we could have found a night to return for dinner! The hotel was also extremely helpful with arranging for cars to take us other places on the island, and pick us up when we were done. This was super helpful because there are very few taxis in Mykonos. So we were thankful for having a way to always get a car to pick us up with only a 15-20 minute wait in most circumstances. We stayed in a Sea View Family Resort suite, which was a 2-bedroom, 2-bathroom unit, joined by a spiral staircase. Our kids loved having their own separate bedroom, which we appreciated as well! In short, i would highly recommend this resort. This is an excellent place to stay with children, because the staff and hotel are super kid-friendly, but it also still feels like an ultra-luxurious resort that my wife and I would have selected pre-kids as well.