グレイクリフ ホテル アンド レストラン

このホテルでお金を無駄にしないでください。ナッソー滞在の最後の夜に部屋を予約しました。ホテルに到着すると、近くで火災が発生しているためスタッフから立ち入りを拒否されました。スタッフに部屋を予約していることを伝えると、敷地内には誰も入れないと言われました。その後、別のホテルの部屋を予約し、ホテルに電話して返金を依頼しました。ホテルの非常に失礼な女性が返金を拒否し、スタッフが敷地内に入るのを阻止したと嘘をつきました。他の場所でお金を使いましょう。この人たちは泥棒です。

昨晩、夫とグレイクリフで食事をしました。建物と装飾は素晴らしいです。紳士なホストはとても厳格でした (ちょっと怖い司書のようでした)。他のスタッフは魅力的で素敵でした。私は前菜に「クリームソースをかけたロブスターのしっぽのかけら」を注文しましたが、ロブスターが歯ごたえがあり硬くて、ナイフで切ることすらできないほどだったのでとてもがっかりしました。でも味は良かったです。次に私の鯛が来ました。プラスチックで調理されていて、正直パーチメントと書いてあると思いました。私は加熱したりプラスチックで調理したものは絶対に食べません! また、魚は調理しすぎていて、パサパサしていて歯ごたえがありました。また、メニューには書いていなかったピーマンと玉ねぎで調理されていて、知っていたら別のものを注文していたでしょう。とてもがっかりしました。ワインセラーの見学も勧められましたが、見学したいと尋ねると彼らは不機嫌な態度でした。公平に言えば、彼らはとても忙しかったです。

I cannot comment on the hotel as I did not stay overnight. We booked a day pass while on a cruise. It was expensive. As to the pass itself, service was practically nonexistent except for the gentleman who assisted me in getting to the pool due to mobility issues, Mr. Cool, and then later 2 gentlemen who assisted in helping us finally get our lunch and a taxi, Smith and Lavado. The pool was dirty and disgusting and filled with bugs. The food itself was not appetizing. And forget getting water promptly or even a drink. This facility has no business selling day passes and any company that does so should reexamine its policies.

Be wary of this hotel. We decided to stay here as I was fascinated by its history, and we didn't want to stay in one of the resorts - however what was once likely a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; and the large pool was gorgeous although the other pool was dirty & the gardens around the area were unkempt and overgrown. There was never any staff at the pool, and the dressing rooms were dirty. The "luxury" room we were in was very spacious, but in desperate need of a deep clean and modernisation, the soft furnishings were fading and had not been updated in quite some time, the room smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head - this was all in need of modernisation. There was the renmants of a wasp nest on the shutter, which I tried to open so we could get some fresh air. The towels were thin & small. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird and disconnected from any charm of the main house. Breakfast was awful, consisting of a hard as rock croissant and other pastries - despite the misleading "breakfast included", it wasn't really accurate however the gentleman serving us was lovely and although they didn't know what a flat white was, they made a very good one! We didn't bother having breakfast the other days we were there. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the dining room at breakfast, at the pool and in the bar when he was having a drink. There was one lady who checked us in who was friendly, but overall the reception desk team were not particularly helpful or friendly. I appreciate that it's an older property, however some love and upkeep would go a very long way to restoring some of the elegance. Overall not what you'd expect for $500+ night.

THE place to be in Nassau, an absolute highlight! A beautiful museum to live in with great people, beautiful surroundings, a fantastic restaurant and one of the most spectacular wine cellars in the WORLD (I‘m not joking, I‘ve seen some of them). Not to forget, an evening at the cigar lounge with Pam at the piano is entertainment at it‘s best. We enjoyed every moment and felt at home from checking in till checking out. Highly recommended!

Rudest staff I have ever encountered. Needs updating. Save your money and go somewhere else. I don't know how this place is staying open, especially with Atlantis down the road! You will pay maximal dollar for a sub-par experience here.