I have stayed at an Aloft before but this one was particularly disappointing for a multiple-night business trip stay. The hotel is connected with the Element hotel next door (it shares the connected gym as well as parking lot), so first off, one should compare rates. The Aloft is located behind a couple of fast food restaurants near Sea World. Check-in experience was subpar, taking extensive time as the sole agent was on the phone for ten minutes, not even looking up at me to acknowledge me waiting. The room itself is sparing: hard floors; exposed rack bar for a “closet”; no wall dividing the bathroom area; built in shower with flimsy plastic door. The decor was quirky, with repeating wallpaper that has random images interspersed; a window curtain that has matrix-like number grids on it; a wall decal sticker in the corner with electrical diagram shapes. The decor gave the room an irreverent but also chintzy feel. And the room's limited functionality was a big challenge, especially when the hotel cut corners on even the most basic operations. The bathroom sink light only had one of the two *****s working. There was no iron provided, just a crappy steamer. The bathroom amenities, drybar-branded bottles attached to the wall, are overperfumed (and I had 2x conditioner bottles, and no shampoo bottle--though housekeeping remedied this for the next day). The electrical outlets in the room are poorly situated and the pop-out one by the table cannot accommodate an apple laptop plug because it’s too narrow. And the oval desk by the seating area doesn’t really work for a laptop; it was thoroughly uncomfortable trying to work in the room. Noise from the hallway was pretty bad. The worst part of this hotel was that the claim of “daily housekeeping” is an outright lie—they only change garbage and towels and won’t change linens even if asked, despite the fact that the hotel website falsely advertises this (upon check-in, they hand you a letter at the front saying linen service is only every five days, as if this absolves them from responsibility). The room really could have used a thorough cleaning, as well; I walked in the room in socks which were gross on the bottom by the end. This housekeeping claim is clearly bait and switch. The gym does have a lot of equipment, though the two stretching mats look like they’ve been attacked by rats, with huge pieces of the mats missing. The elevators are slow and you have to push buttons on each elevator separately. The parking charge of $24 / day is highway robbery. Checkout was smooth though they could not print the bill for some reason (laziness?). Overall, I would not stay at this property again. It does not suit a professional needing to work in the evenings and sleep comfortably.
We stayed for 4 nights beginning on July4th. OUTSTANDING experience and would stay there again. First time stay and Ann Clarke, Guest Experience Expert, seized the day for us with great care and grace. As a long-time Bonvoy Rewards member I was upgraded to one of the best rooms we have experienced through Marriott. It was a Lake Front Suite which was very kind treatment for a business road warrior. Living Room and separate bedroom with two balconies. The 4th fireworks were spectacular and almost eye-level. They do them on Saturdays too. Next time! The grounds are immaculate. The rooms are spotless. The service is what you want from Ritz Carlton with everyone friendly and eager to help. My wife enjoyed a spa visit and I went to the gym for a great workout. The Ritz and JW are connected as two massive conference centers which added extra dining options so we didn't need to leave the resort. Massive corridors and more meeting rooms than we could count. For our needs we added the Club Lounge access which took the pressure off incidentals. Need food or drink? Head to the Club Lounge which is open all-day until 10 p.m. Food presentations throughout the day in a comfortable room with a balcony and nice view of Orlando. We also dined at Knife and Spoon which was a treat for an upscale dinner. Great food and service. All good. Finally we traded the hassle and expense of an ocean beach vacation for the Ritz Carlton pool. It was hot this week but the pool at RC is clean and spacious. Many chairs open. I hope the nearest beach and long-lines were fun? We had a great time here. Service was excellent there with lots of choices for drinks and food poolside. Overall this resort gets all 5 stars in my book. Have fun!
This ”hotel” lacked cleanliness, professionalism, supplies, and quality. Our original room wasn't even clean when we checked in. The bed wasn't made and there were bath towels on the bathroom floor, and that's all we saw before we went back down to the front desk to complain. The 2nd room they gave us was on the first floor and reeked of mildew and chemicals, which kept my asthmatic Wife and I up all night uncomfortable and coughing. The next day we requested a refund since we didn't feel safe in this ”hotel” and the manager, Mario, was quick to retrieve the paperwork we had signed upon check-in to deny our refund request. He moved us to another room on the top floor for the duration of our stay which was slightly better but overall it was the worst ”hotel” experience I've ever had. The WiFi was awful and you only get 2 very thin pillows and a half-baked comforter which was really just a sheet and two thin blankets. I tried to request another pillow or two but they didn't have any so my Wife and I had to buy a large plush from Disneyworld just to sleep better. The walls are also paper thin so if you're not on the top floor, you can clearly hear the people above you walking around, the TV in the room next to you, conversations down the hallway, etc. Save your money and sleep in a dumpster, it's better than this place. Never again.
120レビュー