We are a family of 3 and stayed for 5 nights. We also had our baby travelling with us. The check in process was not quick and took way too long. As I do not speak Spanish, it was very difficult to communicate as they did not hire very many bilingual staff. Very lucky I had my Colombian spouse and family with me. This resort is very much geared to Spanish speaking visitors only. As this is the so called “best” resort on the island, you would think they are expecting visitors from all over the world. The resort stated that it had multiple restaurants, yet nobody working there told you anything about the restaurants or how to even reserve a spot. Did I mention yet that only one restaurant has air-conditioning? This will be the only place on the resort that you find an air conditioner, other than your room. After attempting to sign into the extremely bad Wi-Fi, I was able to self teach myself how to look into booking a restaurant. Turns out if you don’t book it by 10 AM then you will not get a spot for dinner which we’re 6:30pm or 8:30pm options. But this has nothing to do with space or occupancy because when we did eventually have a dinner at the restaurant, there was plenty of seats still open. Maybe this is because nobody knows how to book a spot? I digress. The rooms were decent, clean and the air conditioning functioned very well. This was a plus. The buffet was decent and had a variety of food each day. Unfortunately, the entire week we were there, they did not turn any of the large fans on so you were basically eating in a sauna of 40° and 90% humidity for each meal. I love some heat and that is the purpose of going on a vacation like this, but you would expect at least during meal time to have some circulating air while you relax off the beach. Especially with a younger baby, some time away from the heat to cool off would have been nice and healthy for the baby. The beach and the water views were some of the best in the world. The island sure lives up to its natural beauty and the people we very friendly. Overall, it was a great experience, however, this resort is very very limited with entertainment options. You absolutely get what you pay for on this one.
慌しい一日の終わりには、カリビアン・コーラルでおくつろぎください。カリビアン・コーラルは、サンアンドレス島の現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はサン・アンドレス島空港から約4kmの距離と、非常に便利な場所にあります。付近のエリアは、Playas De San LuisやMirador Paisajístico Torre First Baptist Church、Manglares de Old Point National Parkなど、観光名所が豊富なことで有名です。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、サンアンドレス島の当施設提供の駐車場をご利用いただけます。
Food was amazing!! Staff was amazing!! Always smiling and willing to help. Just offer more vegetarian options with some flavor except salt, should bring some Tex mex with taste which was afraidly missing a lot of times. All food should be labeled and have different spoons for each item, a lot of times some food had same spoons. Cooking in the pan and not using a new one when someone else asks. For breakfast using the same skillet and not cleaning thoroughly before the next customer. The location is amazing, bar is good. Snacks bar needs to have more options except cheese pizza for vegetarian. They offer lot of things but don’t carry it all.
旅先の様々な魅力を発見したいお客様に、Sunset Paradiseは最適です。Sunset Paradiseは、サンアンドレス島でも指折りの素晴らしい宿泊施設の内の一つです。当施設はサン・アンドレス島空港まで3kmと、移動に便利です。付近には、Perry HillやSt. Jude Thaddeus Church (Franciscans, Capuchins)、Letrero I love San Andrésなど、サンアンドレス島の多くの観光名所があります。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お車をご利用のお客様は、サンアンドレス島の当施設提供の駐車場をご利用いただけます。
I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.
Excelente oferta en la isla de san Andrés , muy buenas habitaciones y áreas comunes , la zona de piscina es muy discreta y permite el descanso . Minucioso cuidado en los detalles de la habitación , la hacen confortable . Los desayunos generosos y de gran gusto . Personal con sentido de pertenencia hacia el Huésped.
I was scheduled to stay in this hotel for 4 days and 3 nights it was q group of 9 of us with 5 rooms. As soon as we arrived to the main entrance, noticed the building was a bit run down. As we approach the from door it was full of hand prints and dirty. We gave it the benefit of the doubt. We received our room keys and the nightmare began. My room specifically was the worst of all. It had mold, on the walls and sticky smell coming out the air conditioner. The curtains were dirty and full of mold, the bathroom was dirty it previous guess hair all over. The furniture you can see the dust from far. I requested to be changed to another room and the answer was, we at full capacity. We decided to have some drinks by the bar, and the fridge where the ice is kept dirty, the pool chairs all dirty full of mold and broken. I immediately called my travel agent cause I didn’t want to spend one more second at this place. Unfortunately we wouldn’t find a hotel with 5 rooms available until next morning. I didn’t sleep in my room cause it was un breathable. I spoke with a manager next morning and offer to show her all the pictures I have from everything I was complaining and she just stated- I believe you. I was promise a refund except for the night we stayed there. I’m still waiting for the refund. Please see the pictures.