メッカの駐車場付きのおすすめホテル

Cleaners were absolutely wonderful and went above and beyond many times. The key card kept failing numerous times even after being replaced, abit of a nuisance, however the location, room amenities, and the view was excellent

Dear Trip.com Customer Support Team, I am writing to formally file a complaint regarding my recent stay at Mövenpick Hotel & Residence Hajar Tower Makkah, which was booked through your platform. Unfortunately, my experience did not meet the standards expected from a hotel of this category, nor the information confirmed prior to arrival. 1. Early Check-in Confirmation Not Honored Before my arrival, I received a message from the hotel requesting confirmation of my check-in time if it was before 12:00 PM. I confirmed this accordingly. However, upon arrival, I was informed that no room was available and was asked to wait until around 4:00 PM, under the pretext that this is the standard check-in time. This was both disappointing and exhausting, especially after travel, and contradicted the prior communication from the hotel. 2. Bathroom Plumbing Issue On the first day, I encountered a serious issue in the bathroom where water overflowed and accumulated, making it impossible to shower or even use the sink properly. Although the issue was eventually repaired, it significantly affected my comfort during the first day of my stay. 3. Repeated Unfulfilled Requests (Pillow and Blanket) I requested an extra pillow and blanket multiple times (at least four separate requests). Each time, I was assured that they would be delivered shortly, yet they never arrived. This reflects poor service follow-up and lack of coordination. 4. Incorrect Breakfast Restaurant Assignment At check-in, the reception staff encoded my room key with access to a breakfast restaurant that was extremely limited in size, overcrowded, and of noticeably low quality. Often, there were no available tables, forcing guests to wait. Every morning, hotel staff verified my eligibility to enter this restaurant. However, on the last day, a different employee informed me—unexpectedly—that my booking actually entitled me to access a higher-quality, more premium breakfast restaurant, which I immediately visited. This means I was wrongly deprived of the service level included in my booking for the majority of my stay. --- Considering all the above issues—miscommunication, delayed room availability, maintenance problems, poor service responsiveness, and incorrect service allocation—I believe this stay fell far below reasonable expectations. I kindly request that Trip.com review this matter and provide appropriate compensation for the inconvenience and service failures I experienced, whether in the form of a partial refund, Trip.com credit, or another suitable resolution. I trust Trip.com’s commitment to customer satisfaction and look forward to your response. Thank you for your time and attention. Kind regards, Ibrahim Ahmed

The breakfast need improvement by variety and most of the food was cold. Staff are great and hotel was really nice. Additionally the lounge acess timing need to be more flexible specially as we want to pray in Masjid Al Haram its very tight for example snack time that is between 7 PM to 9 PM, also I dont know why they call it snack time that I discovered its dinner. This is the view from the room I booked partial Kaaba view.

Price: Very cheap for a 4-star hotel. Good value for money. Location: Quite far, located in the an Naseem area, but like the vive there. Shuttle bus : very excellent and very punctual. Room: Overall okay, but the toilet is quite small. Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily. Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety. I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up. Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.

特に時間厳守のシャトルバスのおかげで、ホテルは好立地にあります。静かな部屋は広く清潔で、アイロンとアイロン台、小型冷蔵庫、シャワーとトイレ付きのバスルーム、設備の整っていないキッチンエリアが備わっています。規模も大きく、レセプションのスタッフも親切でフレンドリーです。無制限のビュッフェが楽しめるレストランが 3 つあり、一番いいのは Khaliji です。ディナーは最高ではないので、朝食をお勧めします。ランチは試していないので評価させていただきます。レストランのスタッフはとてもフレンドリーで、顧客に対して本当に親切です。 Cirage Moubarek、sied Karim、Ali el Harbi、Jalil Haussein、Mohamed Wassim、そして特に Majed Soultan に感謝します。一方、マネージャーやディレクターはフレンドリーではなく、5 つ星ホテルのおもてなしのルールを見直す必要があります。 1階には小さな市場があり、その価格は外の価格と同じです。 このホテルには良い思い出があり、今後の滞在の際には迷わずこのホテルを選ぶと思います。 5 番の建物 (タワー) で 6 泊しました。参考までに、タワーの番号が大きいほど、新しいものになります。

Excellent location. Room is small but manageable for 1 person. However, the bed was really small, if you’re taller or bigger, it won’t be comfortable,

予約後、チェックインプロセスに関する否定的なレビューをいくつか読みましたが、残念ながらまったく同じことを体験しました。カウンターに着くと、受付係は携帯電話に完全に気を散らしました。電話が鳴ったとき、彼は電話を受けに行きましたが、二度と戻ってこなかったので、私は別のキューに切り替えるように強制しました。 2番目のカウンターの女性は、アラビア語を話すゲストに集中しているようで、30分並んで待っていた後、列に並んでいない2人がすぐに立ち上がって、彼女は私の代わりに彼らに仕えました。最後に、私の番になったとき、彼女は再び電話に集中しました。彼女はついに私を認めましたが、なぜ私が一晩だけ滞在したのか疑問に思いました。彼女はそれから私に「無料の」朝食を提供していると主張しました。フロントデスクのスタッフがもっと興味を持っているので、ここでのチェックインプロセスは簡単に12時間かかることができます電話やチャットは 待ち行列を尊重するよりは ひどいサービスに加えて、ホテル自体は非常にきれいで、施設は大丈夫でした。しかし、朝食に奇妙な事件がありました。私の水瓶が漏れ、テーブルに少し水がこぼれました。ほんの小さな事故でしたが、8人以上のウェイターやスタッフが私に会いにやって来て、とても迷惑で不要でした。何かを盗んだり、やったりしたように見えました。彼らは本当に私を食べたいと思っています。 要約すると、スタッフは非常に非専門的で、カスタマーサービスは貧弱ですが、部屋は清潔で、食べ物はおいしいです。

A very nice and clean hotel, located close to the Haram. The food is delicious, and the reception staff are extremely helpful and kind. The room is fantastic and cleaned daily. Highly recommended.

Nice clean hotel would definetly recommend to people on a. Budget, it’s around 15-20 mins walk from the grand mosque, loads of food options around and shopping, overall is very very good . One of the downsides is the road is blocked off so some times cars can’t come to the hotel entrance for pick and drop so you have to drag/carry luggage but other than that all good

I booked executive room & expect a great amenities , the toilet is way too small.I arrived in Makkah early and sent an email two days before my arrival if I Check in little early but the hotel appear to be clueless about my request. The receptionist can speak fluent English witch is great for Non Arabic speaking guest.