AAidaLizPros. Easy walk to gate 79. Less congested that clock tower area. The advantage to the stay was having pretty large room! The 2 queen beds are relatively big enough and they added an extra bed for my teenage girl.
Convenience. Ratio cafe downstairs can be hyped for. The pistachio latte is a must have. Romansiah restaurant also in the building. A must have when you’re here. Close walk to Dawood.
Food selection need to be improved both bf and dinner. If you’re particular abt food, Hyatt Regency Jabal Omar serves better spread and standard. Staff checkedin didn’t inform the 2 different restaurants for both bf and dinner G floor and M floor. Apparently we were directed wrongly by them assuming we are group agency and the food was low quality 3 star standard. Then went around asking but found out we were directed wrongly by the front desk. Range was bit better but still need improvement for a 5 star hotel.
I think the major improvement the hotel has to do is change the bath towels!! They are so overly worn off and overly used and looked like it’s been used to clean the floors. Pls use fluffy maintained towels. It’s the highlight of quality for amenities. The drainage also slow and tend to choke up. 7 nights isn’t the best there but the space is good.
ゲゲストThe location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers.
What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry)
She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety.
The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners.
Other than this, I has a very pleasant experience here mostly.
II live to travelThe location is great, walkable on flat surface to Masjidil Haram. It’s about 10 min walk to the mosque due to the crowd. The lady at the reception is fabulous - warm, friendly, accommodating. She was very kind to me. Because i stayed here, i was able to go to the mosque for every prayer time. Plenty of food shops and supermarkets nearby. Short walking distance to taxis when the road is closed for prayers.
The only complaint is the lift which is a bit slow. I would definitely stay here again, in shaa Allah
ゲゲストGreat hotel with convenient amenities. Suited to solo travellers as it is quite far from the Al haram. The shuttle bus service is convenient though. It comes every one hour.
ゲゲストA very nice and clean hotel, located close to the Haram. The food is delicious, and the reception staff are extremely helpful and kind. The room is fantastic and cleaned daily. Highly recommended.
ゲゲストI enjoyed my stay as the room was spacious. Importantly the hotel is 10-15 minutes straight line walk to Masjid Haram.
The Hotel is surrounded by beautiful shops for convenient travel gifts purchase.
MM8008Overall, the staff were nice and helpful. I especially want to thank Azza, who helped me change my room, the first receptionist I met (I will update her name later), Abdulrahman, who handled my second complaint and did his best, and most importantly Abdullah, who took my cleaning concerns seriously. Thanks to him, the housekeeping staff finally came at 11:35 PM as promised.
Unfortunately, the housekeeping issue was a major problem. My room was not cleaned for several days despite repeated requests. We even stayed out all day to give the staff a chance to clean, but nothing happened until Abdullah intervened. I also felt that traveling with my disabled father may have contributed to being overlooked, which was very stressful.
Apart from the housekeeping problem, everything else about the hotel was good. I hope management addresses these housekeeping issues to ensure all guests receive proper service.