ホテルからの返信: Dear Sir or Madam,Thank you for choosing HOMA Phuket Town for your holiday and for sharing your thoughts. We are so happy you had a great time during your stay. We hope to welcome you back on your next visit. Your satisfaction means a lot to us!Warm regards,HOMA Team
ホテルからの返信: Dear Mr. Withhappyinside,Thank you for choosing HOMA Phuket Town for your holiday and for sharing your thoughts. We are so happy you had a great time during your stay. We hope to welcome you back on your next visit. Your satisfaction means a lot to us!Warm regards,HOMA Team
ホテルからの返信: Dear Ms. Shcherbinina,Thank you for your feedback. We're sorry to hear about the confusion regarding pet-friendly floors and any inconvenience it caused during check-in. We understand how frustrating that must have been, and we will address this with our team to ensure better communication in the future.We also regret that the room's condition did not meet your expectations. Your comments about the damp smell, bed linen, and air conditioning noise are valuable, and we will look into these concerns to improve our guest experience.On a positive note, we’re glad you enjoyed the pool, restaurant, and beautiful sunsets. We appreciate your honest review and hope to have the opportunity to provide you with a better stay next time.Warm regards,HOMA Team
ホテルからの返信: Dear Ms. Elena,Thank you for choosing HOMA Phuket Town for your holiday and for sharing your thoughts. We are so happy you had a great time during your stay. We hope to welcome you back on your next visit. Your satisfaction means a lot to us!Warm regards,HOMA Team
ホテルからの返信: Dear Sir or Madam,Thank you for sharing your experience! We're thrilled to hear you enjoyed your stay and appreciated the upgrade to a higher-category room. It’s great that you found the sun loungers available even during the high season and that the nearby laundry service was convenient for you.We appreciate your feedback about the amenities, including the need for additional kitchenware and beach towels. Your comments help us improve, and we'll take them into consideration.We're glad you had a great time overall and hope to welcome you back for another enjoyable stay in the future!Warm regards,HOMA Team
ホテルからの返信: Dear Ms. Daria,Thank you for your visit HOMA Phuket Town and sharing your detailed feedback! We're delighted to hear that you enjoyed many aspects of your stay, including the hotel's amenities, the warm rooftop pool, and the convenient in-room kitchenette. We regret that the initial room assignment and noise levels affected your comfort, but we're glad our team could offer an alternative to improve your experience. Your comments regarding the bed size and beach towels are valuable, and we will take them into consideration for future improvements. We truly appreciate your visit and hope to welcome you back for an even better stay!Warm regards,HOMA Team
ホテルからの返信: Dear Ms. Siu Wai Li,Thank you for your feedback! We're delighted that you found our service friendly and that our team promptly handled any issues. It's great to know you enjoyed the complimentary Zumba and Yoga classes with our professional instructor.We regret that the room view and swimming pool location did not meet your expectations. Your comments are valuable, and we will consider them as we strive to improve our guest experience. We're also glad you found our breakfast offerings to be a pleasant surprise!We appreciate your stay with us and hope to welcome you back for an even better experience in the future.Warm regards,HOMA Team