ローズ ガーデン パレスに泊まった方の口コミ・宿泊体験

ホテルからの返信: お客様へ、この度はご滞在に関するフィードバックをお寄せいただき、誠にありがとうございます。中心部に位置する当ホテルの立地を気に入っていただけたとのこと、大変嬉しく思います。しかしながら、ご滞在中にご不便をおかけしたとのこと、大変申し訳ございませんでした。ご滞在中にこれらの不便についてご報告を受けておりませんでしたので、もし事前に把握していれば、快適にお過ごしいただけるよう、お部屋の変更をご提案させていただきました。照明につきましては、お客様のご意見を真摯に受け止め、リビングエリアの照明を改善する方法を検討いたします。またのご利用を心よりお待ちしております。次回はより快適なご滞在をお約束いたします。敬具、アレッサンドラ・メンドゥニ ホテルマネージャー

ホテルからの返信: Dear Guest,thank you for sharing your feedback with us. We are deeply sorry to hear that you found our service to be poor, as this does not reflect our usual high standards. We would highly appreciate it if you could share more details with us regarding what went wrong with the service, as our guests' feedback is essential in helping us improve. On a positive note, thank you for your kind words about our great location and good breakfast. We hope to have the opportunity to welcome you back and provide you with a much better experience.Regards,Alessandra MenduniHotel Manager

ホテルからの返信: Dear Andy-Wang,thank you so much for your review and for highlighting our strengths. We are thrilled that you appreciated our excellent, safe location near the American Embassy and found it convenient to walk to iconic sights like the Spanish Steps, Trevi Fountain, and Borghese Museum. We also appreciate your constructive feedback regarding the bathrooms; maintaining and upgrading our facilities is a priority, and your comments help us look into future improvements. We hope to welcome you back soon for an even better stay!Regards,Alessandra MenduniHotel Manager

ホテルからの返信: Dear Guest,thank you so much for taking the time to share such a wonderful review of your recent stay with us. We are absolutely thrilled to read your kind words and to know that we helped make your Roman holiday so memorable.We are delighted that you appreciated our prime location. Being situated right across from the American Consulate indeed provides an extra sense of comfort and safety for our guests. It is also fantastic to hear that you enjoyed our beautiful rooms and found our breakfast to be the perfect start to your day.We love that you highlighted our neighborhood's highlights, from the exceptional Michelin-starred dining experiences just steps away to the beautiful stroll toward Villa Borghese and its famous Gallery. We truly strive to offer the perfect balance of comfort, convenience, and excellent value for money in the heart of Rome.Thank you again for highly recommending us. It was a true pleasure hosting you, and we look forward to welcoming you back for another fantastic stay in the Eternal City.Warmest regards, Alessandra Menduni Hotel Manager

ホテルからの返信: Dear Guest,Thank you for sharing your feedback. We appreciate both your compliments on our room size and location, as well as your constructive comments.Regarding the bottled water, we would like to clarify that a complimentary bottle is always provided in the room upon arrival. Additionally, our minibar is regularly stocked with two bottles of water, alongside a selection of other premium items available for purchase. We are sorry if this was not clear during your stay.We took note of your comments about our facilities. As a boutique hotel, Rose Garden Palace intentionally features a classic yet modern design. This decor is purposefully chosen to stand out from generic modern chain hotels, aiming to create a warm, cozy, and welcoming "home away from home" atmosphere. This unique ambiance is highly valued by our guests, and we are truly sorry it did not meet your personal preferences. However, we would love to know exactly which equipment or facilities you found outdated so we can look into it.Finally, we maintain very high standards of cleanliness, and our team would have intervened immediately to rectify any issue had we received a report during your stay. Please rest assured that your feedback has been shared with our housekeeping management as a constructive reminder to ensure consistency.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Alessandra MenduniHotel Manager

ホテルからの返信: Dear Iuliia Tarasova,thank you so much for your high recommendation! We are delighted that the room size was a pleasant surprise, it’s always a treat when reality exceeds the photos!It’s great to hear you enjoyed our convenient location and found our staff friendly. We hope to welcome you back soon for another fantastic stay! Regards, Alessandra MenduniHotel Manager

ホテルからの返信: Dear Cecilie,thank you so much for sharing your experience with us!We are delighted to hear that you enjoyed our prime location and felt safe and comfortable during your stay. It’s great to know that you appreciated the tranquility of the neighborhood, as well as the variety of dining options nearby. We’re also glad that the spaciousness of your room and the walk-in closet added to the quality of your stay. Providing a relaxing and functional environment for our guests is always our goal.It was a pleasure having you with us, and we look forward to welcoming you back to Rome very soon! Regards,Alessandra MenduniHotel Manager

ホテルからの返信: Dear Guest,thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding your late check-out request. We would like to kindly explain that our hotel was fully booked during your departure date. Unfortunately, we could not extend your stay in the room out of respect for the incoming guests who were scheduled to arrive and check in on time. Regarding our luggage service, we sincerely apologize for the misunderstanding. Offering to collect and securely store your bags is a standard courtesy we provide to assist our guests after check-out, allowing them to enjoy their final hours in the city hands-free. We are deeply sorry that this gesture was perceived as impolite, as our team only intended to be helpful. We appreciate your valuable feedback, as it helps us improve our communication and services. We hope you will give us another opportunity to welcome you back in the future and provide you with a much more seamless experience.Regards,Alessandra MenduniHotel Manager