We arrived this afternoon around 4pm after an overnight train journey from Helsinki and a 4 hour train ride from Rovaniemi. We checked in and were given our keys and a map of the resort. We were not offered any assistance to get our 4 suitcases to our room so off we went and dragged our luggage through the snow for over 45 minutes searching for our cabin. We then returned to reception to ask for help but all we got was a new map and told good luck! We tried once again….temperature was 15 below zero!!! After another fruitless 45 minutes trudging through the snow we returned to reception where they grudgingly sent for a maintenance guy to show us to the cabin. My husband is 70 and I am 66 and our feet were frozen and we were feeling wuite unwell. A terrible experience!!!!
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