Excelente oferta en la isla de san Andrés , muy buenas habitaciones y áreas comunes , la zona de piscina es muy discreta y permite el descanso . Minucioso cuidado en los detalles de la habitación , la hacen confortable . Los desayunos generosos y de gran gusto . Personal con sentido de pertenencia hacia el Huésped.
We are a family of 3 and stayed for 5 nights. We also had our baby travelling with us. The check in process was not quick and took way too long. As I do not speak Spanish, it was very difficult to communicate as they did not hire very many bilingual staff. Very lucky I had my Colombian spouse and family with me. This resort is very much geared to Spanish speaking visitors only. As this is the so called “best” resort on the island, you would think they are expecting visitors from all over the world. The resort stated that it had multiple restaurants, yet nobody working there told you anything about the restaurants or how to even reserve a spot. Did I mention yet that only one restaurant has air-conditioning? This will be the only place on the resort that you find an air conditioner, other than your room. After attempting to sign into the extremely bad Wi-Fi, I was able to self teach myself how to look into booking a restaurant. Turns out if you don’t book it by 10 AM then you will not get a spot for dinner which we’re 6:30pm or 8:30pm options. But this has nothing to do with space or occupancy because when we did eventually have a dinner at the restaurant, there was plenty of seats still open. Maybe this is because nobody knows how to book a spot? I digress. The rooms were decent, clean and the air conditioning functioned very well. This was a plus. The buffet was decent and had a variety of food each day. Unfortunately, the entire week we were there, they did not turn any of the large fans on so you were basically eating in a sauna of 40° and 90% humidity for each meal. I love some heat and that is the purpose of going on a vacation like this, but you would expect at least during meal time to have some circulating air while you relax off the beach. Especially with a younger baby, some time away from the heat to cool off would have been nice and healthy for the baby. The beach and the water views were some of the best in the world. The island sure lives up to its natural beauty and the people we very friendly. Overall, it was a great experience, however, this resort is very very limited with entertainment options. You absolutely get what you pay for on this one.
Room in Guest Room - Green Sea Inn in the San Luis Sector
サンアンドレス島 | カヨ・ロコソより3.07KM
"Good Location"
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No.5
4.7/5
55件の口コミ
グランド シレニス サン アンドレス
サンアンドレス島 | カヨ・ロコソより3.58KM
"Good Location"
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No.6
3.7/5
7件の口コミ
サン ルイス プレイス バイ ドラド
サンアンドレス島 | カヨ・ロコソより2.3KM
"Good Location"
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No.7
4.0/5
9件の口コミ
ポサダ ココス プレイス
サンアンドレス島 | カヨ・ロコソより3.64KM
"Good Location"
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サンアンドレス島ホテルの口コミ・レビュー
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4.5/5
とても良い
ゲゲストBlissful Experience on Beautiful San Andres This trip was our first time in Colombia and our first time in San Andres. Initially we reserved and stayed one night at another property on the southwest end of the island. Although it was across the road from the ocean with a stunning view and with a great beach just to the south down the road, it was very far away from everything. The boutique hotel Casa Hendaus found us. We thought that there weren't anymore ”nice” places available when we booked our initial lodging. We found and booked Casa Hendaus just hours after realizing the other location would not work. By the way, English is my first language. The evening manager does not speak English but was patient when I explained my needs in basic Spanish. One look was all it took! From the lobby to 2nd floor pool lounge to the top floor breakfast area, the entire property is beautiful. Beyond beautiful...blissful. One can realize quickly that EVERY element of the property was considered by a thoughtful human wish you to feel bliss. Experience the property for yourself. Meet Rebecca, the day manager, who is fluent in English. Her recommendations were so helpful! From dinner options to taxis she helped us whenever we needed it. Every morning, meet the morning staff who prepares and serves your meal in the penthouse breakfast area. Meet your room attendants who faithfully restore your room to a comfortable condition to receive you at day's end. Even meet the grounds person and maintenance person, both careful caretakers of the greenery and property. I even had the pleasure of meeting the owner. You could walk here from the airport in 20 minutes. If there was no fence, you could be there in 5 minutes! But a 5 minute taxi ride for certain. The beach and boardwalk area is about 20 minutes walking. Downtown or El Centro is about 30 minutes. The ocean and sunset is out the door, to the left, 7 minutes away. Enjoy your stay!!!
I write this after a very traumatic experience. I await a full refund from hotel and *******. No update as of yet. Disheartening. Hello Roselle, Thank you for the update. I appreciate your efforts in working on my refund request with Nattivo Collection Hotel. I want to provide more context on the situation, which was extremely distressing and led to me cutting my trip short. I checked in at 3 pm on August 5th and went to sleep early as I wasn’t feeling well. In the middle of my first night, someone entered my room without any announcement of who they were. I screamed loudly, startled them, and the safety latch blocked their full entry. They shut the door without saying a word. This incident left me feeling extremely threatened and unable to sleep. At 4 am, I booked a return flight to end the vacation I had planned, feeling too scared to stay any longer. The next morning, I explained the situation to the hotel staff and recorded the encounter. Initially, they did not seem shocked or apologetic, only starting to take me seriously when I said I needed to leave due to feeling unsafe. They eventually called me a taxi to the airport as I needed to leave in 20 minutes to make my flight. They stated they’d give me a full refund but I needed to speak to *******. After an investigation, the later explained that it was a supervisor who had entered my room. They showed me the camera footage and admitted it was an error. The person who entered my room never announced themselves and did not respond to my screams, which would have been the correct action to reassure me. Instead, I was left terrified, thinking someone might be waiting for me outside my room. Why would a supervisor need to enter a room at that time? They said they thought it was empty. If that’s the case, why did they knock? As a woman traveling alone, this experience was incredibly traumatic. It is unacceptable for anyone, especially hotel staff, to enter a guest’s room in the middle of the night without proper identification and communication. This incident raises serious concerns about safety and security at the hotel. I find it highly unusual that a supervisor would not immediately contact the front desk after they heard he screaming during the attempted entry, to ensure the startled guest was informed it was a hotel employee and reassured about the situation. I hope the hotel and ******* values the safety of its customers, especially women traveling alone, and will fix the situation and offer a refund immediately. Thank you for your understanding and assistance in resolving this matter promptly.
I was scheduled to stay in this hotel for 4 days and 3 nights it was q group of 9 of us with 5 rooms. As soon as we arrived to the main entrance, noticed the building was a bit run down. As we approach the from door it was full of hand prints and dirty. We gave it the benefit of the doubt. We received our room keys and the nightmare began. My room specifically was the worst of all. It had mold, on the walls and sticky smell coming out the air conditioner. The curtains were dirty and full of mold, the bathroom was dirty it previous guess hair all over. The furniture you can see the dust from far. I requested to be changed to another room and the answer was, we at full capacity. We decided to have some drinks by the bar, and the fridge where the ice is kept dirty, the pool chairs all dirty full of mold and broken. I immediately called my travel agent cause I didn’t want to spend one more second at this place. Unfortunately we wouldn’t find a hotel with 5 rooms available until next morning. I didn’t sleep in my room cause it was un breathable. I spoke with a manager next morning and offer to show her all the pictures I have from everything I was complaining and she just stated- I believe you. I was promise a refund except for the night we stayed there. I’m still waiting for the refund. Please see the pictures.