ユニバーサル アパートホテル ドン カミロ(Universal Aparthotel Don Camilo)

I would like to be clear that my review is not based on the apar**ents themselves but on the unacceptable lack of response from the hotel manager Pablo Gonzalez regarding serious hygiene issues I raised with him on our return resulting from other guests behaviour. Plus points: The apar**ent was spacious, spotlessly clean, and appeared brand new Freely available drinking water on tap from machines placed around the hotel Really good breakfast choice, presentation and quality and dishes cleared quickly and efficiently All the staff we encountered were very pleasant Great location close to all the restaurants of St Elm Negatives: We were on the second to top floor and there is no lift so we had to lug our heavy suitcases up lots of flights of narrow steep external stairs The hygiene issues mentioned above relate to the guests in the next apar**ent using duvets, pillows and sofa cushions on their terrace sun beds to sunbathe on. We were appalled that they thought it was acceptable to use the bedding in this way, bedding that the next guests would then have on their beds and be sleeping under, unaware that they had been sweated on and wet by these guests. These guests would come in wet from the pool/sea, grab the bedding and lay on them. Pillows were left on the terrace floor overnight and they thought nothing of lying on them and the cushions with soaking wet hair. As we were leaving we requested the email address of the hotel and on return from holiday I contacted the manager to inform him what these guests had been doing, and raised concerns about how the bedding was being used and the fact that the next guests would then be sleeping on soiled bedding. I included photos to show him what they were doing but 2 weeks on he has still not either acknowledged nor responded to my email. So by all means stay at the Don Camilo but be aware you may end up in the apar**ent in question and sleeping under this soiled bedding.

The hotel location and buildings are very sharp. Our room was recently renovated. The only downside for us was that we just stayed one night. We'll book for longer next time. Overall, this place is great and exceeds expectations.

Great Aparthotel. Very well located with easy access to the resort. Comfortable rooms and well equipped cooking area. Good pool area and spacious restaurant for breakfast buffet. Helpful friendly staff. A good overnight stay on a walking trip

Great location in cosy Sant Elm. Big apar**ent with fantastic view. Good breakfast with a lot of variance. Only stairs from the reception and up but ok for us. Would like to come again. Sant Elm is a small gem with fantastic view and lots of dinning places.

The hotel was excellent with large clean rooms, good view, wide breakfast selection and friendly staff. However the wifi was poor so would be difficult to work here or to download anything. Phone signal was also not great so couldnt use 4G either.

This was our second visit to the Don Camillo. It’s in a lovely situation with stunning views over to Dragonera Island from its sunny terraces The apar**ents are spotless and well appointed. Last year we were given room 633 which was wonderful with a double terrace. Despite being at the top of a long flight of stone steps we absolutely loved it. This year we requested this same room and the hotel confirmed this. Our flight meant we didn’t arrive until after midnight and we were very tired. We were ‘greeted’ by an unfriendly receptionist who did not welcome us in any way and informed us that we did not have our requested room but rather the one next door ‘it’s exactly the same’ he said ( it wasn’t) I found some of the staff to be a little cold and unfriendly - maybe late season problem. The cleaners however were smiling and friendly. We will almost certainly visit San Telmo again as we have been doing intermittently since 1986. It’s a very special and largely unspoiled village

Really lovely 2 night get stay here with breakfast. Welcome reception with excellent customer service. Apar**ent was immaculate & very comfortable with fabulous terrace overlooking the bay. Would stay again for sure.

Loved our stay at this hotel. Will definitely come again. Our apar**ent was perfect. It was up a lot of steps right at top of hotel not good for any mobility issues so make sure you specify if not keen. But I loved it up there. Amazing sea views and great glutes at the same time!!!

We stayed in the villas rather than the hotel and was excellent . The Villas are very spacious and have everything you need . The location is ideal being close to the beach and the restaurants but not too close to be noisy