46レビュー
ケープ 9 スイーツ & ヴィラズ
アクロティリ サントリーニ|Kambia beachより1.45km
I booked this hotel 9 months in advance, immediately after which I cancelled because I recognized it too far from where we wanted to be in Santorini. I received no communication from the hotel - no confirmation, no cancellation, no receipt or notice when they charged my credit card the full amount a month later (6 months before the stay), and no notice when their non-refundable policy expired. When I finally received my first email days before the reservation, when I was already traveling internationally, I immediately responded that there must be some confusion. I was met with incredibly rude and antagonist responses that were shocking from a hotel of this type. I travel very frequently and stay at all levels of hotel and have never experienced this. When I pointed out that I could not produce the cancellation because they never sent me one, they insisted that I be fully charged. When I then pointed out that their taking of the full amount as deposit and refusal to accept even a 50% refund violated the Greek Tourist Protections, they responded that it was their policy to do so. They also said they expected to see me there and kept their rooms as unavailable on their website, even though I noted that reposting the room could mitigate the damages. The tone of their emails - exclamation points, all caps terms etc. was really just shocking. It ruined the part of my vacation spent trying to reason with them, in addition to the money I am currently disputing that they withdrew from my card. Book at your own risk - the practices do not conform to Greek standards (I am filing a complaint) and the tone was in stark contrast to the otherwise lovely staff we encountered at other hotels in Greece. Save your money and sanity and book elsewhere.
とても良い
82レビュー