We chose this hotel because we were traveling with our small dog. We called the hotel directly to book our reservation 4 weeks before our arrival and booked a king sized bed. We arrived at the hotel and were given a double sized bed. When we walked into the room, it was disgustingly dirty and it smelled like someone was cooking a goat. 1st red flag. My husband went back to the front desk and he was told the hotel does not have king sized beds. My husband then showed him our reservation he had printed out showing the king sized bed reservation. The so called manager said that we must’ve made our reservation through a 3rd party booking company. My husband told them that he had spoke directly to this hotel 4 weeks prior confirming this. She then said a room just opened up with a king sized bed. What? 2nd red flag. We went up to our room, saw it had a queen sized bed, apparently the girl doesn’t know the difference. We decided to make the best of it and went to our car to retrieve our luggage. I fell on the sidewalk because it was extremely icy from the last storm they had and no one at the hotel shoveled or paved the parking lot. 3rd red flag. We were told by another worker that they keep sand buckets by the doors inside to do it ourselves. By this time we were exhausted from traveling all day to get here so we unpacked. We went to sleep by 9 pm and were woken up at 10 by about 8 little kids running down the hall knocking on everyone’s door as they passed. I opened the door to see why this was happening and saw that the last 6 rooms on our floor all had their doors open and all the parents of these kids were mingling in the hallway. My husband went back down to the lobby to complain and was told by another guest that this hotel was considered a “ shelter hotel”. It housed a lot of Somali immigrants. We decided at that point that we were leaving the next morning. The noise lasted until 3:30 am until the police came and arrested a man for beating his wife. The next morning we went to check out and were asked by the same manager why we wanted to leave when we booked 4 nights and we told them that the last straw was when the police showed up. The manager said that it was because of a barking dog. Another lie. We physically saw the police take the man out in handcuffs and was told by the guests in the room next to him that he complained to the hotel and they did nothing so he called the police himself. We booked our remaining nights at the comfort inn and it was like night and day. The comfort inn was amazing. We got a 2 room suite that was lean, fresh smelling and the staff was awesome after we told them of our experience at the other hotel. By the way we paid less at the comfort inn then we did at the other hotel. I don’t recommend the extended stay hotel to anyone unless your a Somali immigrant.
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