ホテル ナバル セスタオ

ホテルは清潔で立地も良かったと思います。 宿泊時に朝食付きのプランを予約しましたが、フロントデスクから朝食の設備は利用できなくなり、受付エリアにコーヒーマシンとビスケットが数枚置かれたと連絡がありました。 予約時に支払った金額を口座に返金すると言われたのですが、返金されませんでした。

価格に見合った価値があります。きれいで、工業地帯にありましたが、交通の便がよかったです

El servicio muy amable y servicial, nos dieron varias recomendaciones muy utiles.

Aceptable por el precio

We arrived after a 9-hour drive to one of the most run-down areas I have ever stayed in. It was right in the docks with nothing going for it. A wrecked car in one part of the car park, a building site/demolition site all around. The room was smelly - musty and the pillows smelt of people or disinfectant depending on the pillow. The description mentioned the restaurant and that breakfast was included - when we arrived we were advised the restaurant had shut down (as in gone out of business) so food was not available for dinner or breakfast. The people who operated the restaurant had pulled out of the hotel a good while ago - I would suggest months ago yet we were not advised. We drove into the town to look for take-away - it was the most depressing town with a threatening air and we drove out as quickly as we could for our safety. There is nothing to recommend this hotel - I don't know how it exists. If you are thinking of booking it - Don't - Just Don't.

We stayed one night in this hotel on the way to the Ferry to Ireland. There is secure underground parking (at extra cost) which we found useful. However, we were disappointed when, having arrived at 3.45 pm in Bilbao after an 8 hour drive in 30 degrees+ we were told that there was no facility for any drinks or refreshments in the Hotel and that such facilities would not be available until 7.30pm. We were further disappointed to find that when we came for breakfast the following morning, there was no coffee, bread or other basic food. We had to ask a member of staff to obtain some basic provisions for breakfast which seemed to confuse him. We noticed that at least four other guests who came after us also had little to eat. We gained the impression (right or wrong) that the hotel is not geared to accommodating foreign guests as after an initial early breakfast rush there seemed little interest in guests coming later. We particularly noted the lack of staff on the ground and everything seemed to be the responsibility of one staff member.