プラヤ・ブランカのスパ付きホテル

This was our second stay at H10 White Suites and it never fails to deliver! We paid extra to have suites with a pool view and requested that our daughter had the room next door which she did! We loved the balcony with the sun lounger and chairs and table. The rooms are cleaned every day and the whole hotel is spotlessly clean. The pool area was washed and cleaned most days and the garden areas attended to which are beautiful. The staff work incredibly hard and are so friendly and willing to please. They also have a great sense of humour! The guy who greeted us on reception when we arrived was amazing - so warm and welcoming and took us to our room. We paid for All Inclusive and the food was delicious! The lunchtime salads were so tasty and we loved the fresh fruit provided. A big shout out to Moulod who worked so hard in the Sirocco Bar. Your are allowed one meal during your stay at the Dolce Vita Restaurant which I think is a very fair rule. We couldn't fault it. The arancini starter was gorgeous and I would recommend the cheese and pear ravioli. We also had a complimentary glass of lemoncello at the end of the meal. There were plenty of sunbeds and the pool side bar was the perfect place to get drinks and snacks during the day. The whole hotel has a relaxed and calm atmosphere. Music was provided near the pool for a couple of hours during some of the days and also in the evening in the Sirocco and Pool side bar. We watched as friendships were made between guests, everyone looked happy and we just loved our stay. By the way, none of us had food poisoning. I just can't understand the negative reviews that some have written about this hotel. My advice is that you must come to this hotel!

This is my second visit to Princesa Yaiza Hotel, having been there many years ago. Oh how I wish I have remembered what a special place this hotel is. I can honestly say that this is one of the best hotels I have ever stayed in, and I have stayed in a lot. From the greeting at the transfer bus and help with our luggage, to the very experienced staff at the front desk (with bubbles), I was SO impressed with the professionalism...........this hotel have obviously put a lot of support/training into their staff who could not have been nicer and were all so helpful after a long journey. We had just escaped storms in the UK and travel was over 3 days to get there. I am certain greeting everyone with big smiles every day is hard but the staff here do it SO well. I never experienced anyone who did not have a smile. We were taken to our room (room 320) which was amazing, and what I can only describe as a home from home. It was a suite, with separate bedroom, bathroom and living area, with a balcony overlooking the pool area. What impressed me SO much was the cleanliness of the entire suite............the maintenance/cleaning staff should be specifically mentioned as I have never seen such a well looked after/clean room. I did look for dust but could not find anything. That for a property that is used all year round is a huge tick in my book, and must take such a lot of work. The bed was so comfortable and the pillows fluffy and comforting..........sleep came easily during the whole trip. The location of this hotel is perfect allowing long walks along a promenade. The pool area was relatively quiet most days and beds were easy to come by (it was January). No towels out block booking beds which does drive me insane, especially when they are not used. The pool staff were again superb and it was easy to gets drinks all day. Breakfast was what I have experienced in other hotels and there was something for everyone. 3 different breakfast areas so always space. Overall great memories in this hotel. Its all about the staff in my view and the management have got this right, all the staff, who all do their jobs so well, to make superb memories for us all to take home. Highly recommend.

Decided to have a week in the sun and stayed for a week at the Mynd Yaiza. It is well positioned in Costa Blanca. Our room was clean with a good shower. As has been mentioned in other reviews the door to the toilet is opaque. No idea why the hotel thought this was a good idea. Obviously the designer didn’t understand that some things human beings like to do in private. The television was Spanish only, with the hotel expecting guests to link their subscription channels from their phone to the TV. We have no subscriptions so this wasn’t possible for us. While watching TV on holiday didn’t bother us we would usually have expected access to a news channel when abroad eg CNN, sky news or BBC news. Breakfast was good but evening meals were a bit monotonous. Perhaps they could have done themed evenings eg Spanish night, Italian night etc. to make them more interesting The surroundings were spotlessly clean the pool was heated. Appreciated a water bottle filling point. Sadly reception staff were unaware and told us they didn’t fill water bottles! Many people we listened to were very confused about the credit system, this wasn’t a problem for us , but I think an old fashioned guest information book in the rooms would hep.

The hotel doesn't live up to 5 star standards. First impressions upon arrival were great. We received a class of prosecco during the checkin process, and there was a selection of cold meets, cheeses, and crackers to nibble on while waiting for our room to be ready. During the check-in process, we were offered enchantments on our stay I.e upgrade from half board to all inclusive and / or to upgrade our room. We were briefly advised that we could also avail of one speciality restaurant for the duration of our stay. I knew about this from researching the hotel previously. Our room was not ready so we had to wait a short while in reception. Staff advised that they would call on the mobile number provided with booking to inform us when it would be. Once we got the call, I approached the desk for our key, I was offered the key and no directions, I had to ask for these. The general impression of open hallways was that it could do with being brushed, but these are open, and I appreciate they can quickly get dusty. Our room appeared lovely and modern with a balcony, two double beds, and a smart Tv. The tv had around 4 English channels. The bathroom had everything you could need except a face cloth. The bathroom also had a sewage smell, which would get stronger throughout the day. The elevators are very, very slow, with some being out of order during our stay. The main reception is level 6. The restaurant is level 2, and the elevator situation can be a real hindrance for the elderly and the disabled when making your way to dinner. The alternative is to take two large stair cases up and down. I never once seen staff clean the reception area or open spaces. The glass bannister on the staircase was covered in handprints, and the public toilets on level 2 were not overly clean, with dust sitting thick on the rim of the toilet doors. Breakfast selection was very good. For dinner, my complaints relate to service and water charge. Some staff were fantastic at clearing tables, taking drink orders etc. Others were very slow to clear tables and unfriendly when approaching for drink orders. If you are half board, you are expected to pay for water. €3 per 500ml. This is not chatgable at breakfast service. I did hear the manager explaining to another couple that they could purchase a reusable bottle from the gift shop for €4 and have it refilled free of charge. This is also mentioned in their hotel app. I have never been to any other hotel and have been expected to pay for water. On our first night I ordered just one bottle of water not realising how small it was, the young water threw me a look of disgust and said just one? He then signed my expense docket, took the second sheet. When he returned with the water, it dawned upon me that with him taking the original docket sheet, I couldn't make a second order if I wanted an additional drink throughout my dining experience. They also don't return to ask you if you would like additional drinks. This