バーミンガムのスパ付きのおすすめホテル

「Lovely hotel in an amazing location ruined by ‘sauna like’ hotel room, due to broken air con (which apparently had been broken for several months). Disappointing that we weren’t told in advance of this, then we would have had the choice to book another hotel. When we complained shortly after arrival we were told a maintenance guy would come up and fix it. He fiddled with the air con settings and we were told that it had been reset and would work in an hour. We went for a walk and came back to a just as hot room. When we questioned the reception staff they said the hotel was fully booked and we couldn’t change rooms, and that we weren’t the only people having this problem. I think this was a lie as the hotel seemed quiet, why not be honest? What I didn’t understand was how come there was air con in reception but not in the hotel rooms? The restaurant at breakfast was empty, but the food was lovely and the staff were really helpful. Shame as there is so much potential for this hotel, but I won’t be staying there again until the hotel owners make some changes and put the customers first.」