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Don't ever stay here with my family. During checking in , I found that couple of guests are complaining at reception regarding various issues. I regret to say that Hotel Duke fell short of expectations. During my stay, I encountered several issues that were quite disappointing. The staff's behavior was rude and unprofessional, leading to a very poor service experience overall. There were also challenges with power backup, which made the stay uncomfortable. Additionally, there were management issues that need to be addressed, particularly concerning Mr. Suhail. It is important for the management of Hotel Duke to reevaluate their policies and improve their service quality to ensure a better experience for guests in the future.

We had amazing stay at Duke staff was excellent especially at front office Haroon and mehwish were brilliant at their work they were very helpful. Food was very amazing and tasty.we enjoyed alot.everything was fine I suggest everyone to visit

Overall Good spacious Location, Clean rooms for stay and quality of Food is very Good. Lake view from room is awesome. I recommend to stay here. U will enjoy the Dal lake view from hotel. Best of luck

Chairs,broken,basin full leak, bed heater wire broken. Room service zero. While check out they misplaced our luggage which till now not received. Staffs changed our rooms without prior intimation. Had to continously ask for complimentary water in the rooms. Staffs were more busy asking tips. Reception guys were rude. They didn't give pillows for extra bed. Everything we had to follow up several times. Half of the plug points didn't work. We had taken 5 rooms and all rooms had problems

Staff is very good. Rooms r so so. But location is great and food is good. No regret and washroom is nit good

Rooms are neat and clean. Location is superb. Each tourist spot is easily accessible. This is just on side of dal lake. Food is tasty. Breakfast is ok. Room service is prompt. Mr azad is really helpful