In a nutshell: Bad Brückenau is one of the most stunning spots I have ever visited. You should experience it too! Just don’t come to this hotel. I visited the place for only one night with my wife and our baby, as we were driving trough Germany. We used the room service for dinner, we visited the breakfast, and the gym. I guess that this wasn't the best day for the staff, because we were quite disappointed with the level of service. First the good things about the place. The environment is beautiful. The architecture is breathtaking. There are many great paths to walk and enjoy the nature and peacefulness. The good things about the hotel: the breakfast was excellent. The equipment level in the gym was sufficient. They have a fair number of machines, but only a small number of free weights. They completely lack a proper pull-up bar or water machine. The gym is hot and apparently lacks AC, so I suggest people to take water bottle with them. Then what things we were not happy with: - In short, we were not happy with the service for the following reasons: - The English the staff spoke was quite bad and I guess they did not understand us completely, when we spoke. I believe, that this is rather surprising for the level of service this hotel supposedly tries to provide. I want to make clear: English isn’t my first language. - We had an extra bed in the room. I guess it was meant for the baby. Every other hotel managed to provide us a crib. It was a weird lapse, but of course not a detrimental one. The extra bed took some space from the room. - The room service, which brought us the dinner we ordered did not provide a tray or a cart. They gave the plate to me while I was holding the door. I managed to hold the first one with one hand. The first plate was not too hot. When the staff member gave me the second one, which had soup, I nearly burned my hand. It was hot. He did not warn me. He did not suggest me to hold it with two hands so I wouldn’t burn my hand. Apparently he did not speak English at all. - There wasn’t anybody at the front desk of the spa to tell, where the gym was. When we asked from a member of staff who happened to walk by, she didn’t know either. She clearly understood the question, because she tried to help us to find the place. Finally we found it by ourselves. - Also in the morning the member of staff tried to come to our room to clean it before we checked out. I have never seen that either. Normally during the last day they check from the system, if a quest has left the place, before cleaning the room. These things added up to a stay at the hotel, that wasn’t bad. I was just a bit disappointed, as I expected a flawless stay. I have gotten used to those with Dorint. It was also my wife’s and mine 10-years-anniversary and I booked something extra for our drive through Germany. But the final straw was, when I talked with the staff member while checking out. She asked, if I was happy with the stay or not, and I said that i
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