OOluwaseun FawehinmiThe hotel is very good in terms of the infrastructure, location and its clean .However it took the receptionist more than 10min to confirm my booking after showing the confirmation email received from Trip.com/hotel. Secondly in the morning they denied me breakfast and stated they couldn’t find in my booking. Very disappointing
RrainandwinterI had a very pleasant stay at Shoregate. The reception staff were warm, respectful, and attentive to my time. The room was clean, neatly arranged, and comfortably cooled with proper air conditioning. The bathroom was bright, spotless, and had good water pressure in the shower. While the bed was softer than I prefer and the television screen had visible lines, these were minor issues compared to the overall experience. I would gladly return.
ゲゲストThe place is beautiful but I didn’t sleep all night because the room had highly air conditioned on 6*degrees cold and no warm blankets I turned off all lights using key card but the room was still very cold I got too sick and cold but I didn’t want to complain I just walked away other than that the place is beautiful and friendly staff
ゲゲストThe hotel’s location was very convenient for my trip, and the facilities and amenities met a good standard. The staff (although some have attitude issues) were also polite and welcoming throughout my stay.
However, guests (particularly non national) should be cautious when requesting services or ordering food, as pricing are inflated, inconsistent and significantly higher than what’s stipulated on the menu. I would strongly recommend checking the menu carefully and comparing prices with nearby hotels or service providers before making purchases to avoid being overcharged. This is also applicable outside the hotel.
ゲゲストThe hotel bedroom are not up to 4star standard. The room I was given was very uncomfortable there are holes inside the pillow case, the bedcovers are old and scratchy on your skin, cockroach inside the bedroom, the bathroom needs repair, there food was not good, I couldn’t even eat the fish it’s was black inside, that was my first and last food that I ordered .
flies in the dining room. I complained to the manager. Which she apologised and changed me to another room which was a bit better but not 4star standard. There pool side was ok for the night life. There staffs are good but the hotel needs a good maintenance