247ラグジュアリーホテル＆アパートメントアジャ

アトランティック ショアーズ リゾート

テラフォームホテル

"Rooms looked good and I booked a junior suite at this hotel via my airline for December since Sept ahead of the busy season. Since I was in town in Sept, I walked in to see the room in person and confirm my reservation. I was told confirmed. Prior to arriving in December I was getting multiple calls from the hotel staff to confirm I still needed the reservation, I confirmed again. When I finally arrived late in the night for checkin, I was told they did not have the room I booked but the Presidential suite was available for 3x higher price. The hotel staff Michael was non chalant about this and I waited for over 4 hours asking to speak with the hotel manager, (no luck) and reaching out to my airline whom I made the reservation with. I was told the junior suite would be available in a few fees if I wanted to move but not for the entire period for which I booked. I tried waiting at the 24-hr restuarant, another negative experience with staff behaving like I came to disturb them. I saw a cockroach on the coach next me and I canceled my order and left. I complained to the staff but I guess they were not bothered. They had resold my hotel reservation at a higher December rate. Fragmented, poor customer service and the staff seemed to be running their own rackets for the highest bidder! Terrible service and experience."

ラディソン ブルー アンカレジ ホテル ラゴス V.I.

"5つ星の料金で3つ星ホテルです。日中の不定期に照明が消えます。冷蔵庫は故障し、電源が切れてしまうため、食べ物が腐ってしまいます。近くにコーヒーショップが1軒ありますが、周辺は工事中以外は何もないので、どこへ行くにもタクシーかUberを使う覚悟が必要です。"