ゲゲストThis hotel is definitely a very unique hotel, seemingly modeled off the Aman luxury chain, that is catered for the domestic Chinese market in several ways. For one, it offer several ”instagrammable” or ”daka” spots that look very nice for pictures, especially the iconic rooftop. Another is that they offer a ton of gifts and free food included in the price (which definitely improves its value), including breakfast, afternoon tea, and evenning snacks. Service is also great. However I have two comments, which is, its kind of a bit far away from the busy areas/malls in town and tourist spots, and also that they dont have certain facilities you may expect in a four or five star hotel like a swimming pool /spa etc. It is also kind of hard to find if you try to get there via subway as its located on top of an outdoor mall. But I appreicate that they are trying to offer a different jkind of experience at a price that is not breaking the bank.
ゲゲストOur recent stay at the Novotel Kunming City Centre was nothing short of perfect, and we are delighted to give it a full 10 out of 10.
From the moment we arrived, the experience was fantastic. The hotel boasts a prime location that is second to none—conveniently situated in the heart of the city and within easy reach of the vibrant shopping precinct and many other attractions. It truly is the ideal base for exploring Kunming.
The service we received was outstanding. Every single member of the team was so nice, warm, and genuinely attentive. The atmosphere was welcoming from start to finish.
A very special mention must go to Coco from the reception. She is an absolute angel! Her kindness, bright smile, and eagerness to help went above and beyond. She provided wonderful recommendations, assisted us with seamless check-in and check-out, and her warm hospitality made us feel incredibly valued and cared for. She is a true asset to your team.
Thank you to everyone at Novotel Kunming for a memorable and flawless stay. We cannot recommend this hotel highly enough and look forward to returning in the future.
Tom
ゲゲストMoon Xing is an exceptional front office professional who consistently delivers outstanding customer service. Her pleasant demeanor, warm smile, and attentive approach make every guest feel comfortable and well cared for. She demonstrates excellent manners, professionalism, and a genuine passion for service. Moon Xing’s positive attitude and dedication greatly enhance the overall guest experience, making her a truly valuable member of the team.