ゲゲストI had an excellent stay at this hotel. The gentlemen working valet were outstanding—professional, attentive, and incredibly helpful throughout my visit. They managed my needs seamlessly while also handling several demanding guests with grace and efficiency. Their level of customer service was truly impressive, and each of them has a bright future in hospitality.
The room was meticulously clean and exceptionally well maintained, which made my stay even more comfortable.
One unexpected highlight was the water. As someone who frequently visits Nashville, I've often had issues with the local water. Whatever treatment is used typically irritates my skin and can even make me feel unwell, to the point that I usually use bottled water just to brush my teeth. To my surprise, the water at this hotel was wonderful. I experienced none of the usual issues and was able to use it without any discomfort. It may seem like a small detail, but it made a significant difference in the quality of my stay.
I would gladly stay here again and highly recommend it to anyone visiting Nashville, TN.
ゲゲストTBH I was shocked. I have not stayed at a best western in many years because I put it so far down the list. Check-in/ out took less than 2 mins. Room was a mini suite and had a couch, coffee table, desk, microwave, coffee machine, fridge, more. Spotlessly clean. Fantastic for my needs.Only glitch was the literal fire drill at midnight on fri. No fire. Faulty sensor set off the fire alarm. Fire truck, people in gear searching the hotel, lobby full of people, screaming buzzer n flashing lights. Just an accident and a bit of drama. Finally got the buzzer turned off and back to bed. I will stay there again. Oh and breakfast was decent. Again I was surprised. Very good stay.
JJEN_老师Had a great experience. We stayed to go to a concert in Nashville and it was perfect. The evening snack time was a wonderful treat, showers were awesome and the beds were super comfortable! Would absolutely recommend it!
Ssherj102This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind.
I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours.