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Avoid using the service of this hotel! The lady at reception is utterly unprofessional, rude and definitely her attire, behaviour are not suitable to a 4 star labelled service/ location. The location small and cozy… maybe a bit too small and feels crowded but for similar pricing you can get much better! Management should definitely look into sending her back to training, despite her claims of being a successful employee for 10 years. If she would be working under my management would definitely be on a PIP. Disgusting and such a bitter taste! This is not a service that I would wish, even to my worst enemy. She is not listening, she is not polite, she is not problem- solving focused but her attitude is over the rough and it’s everything that you would not want for your business. I don’t think I have ever had such an appalling service that managed to take me out of my control and comfort zone as the interaction with this “so called reception manager did”! RUN!