Toila Spa Hotel

The receptionists are Russian. They don't speak English. It is paradoxical that in a tourist centre in a country like Estonia, which is so open to Europe, the staff doesn't speak English. This makes the Toila Spa seem like a place in the depths of Russia. The worst thing is that the receptionists are not friendly and kind to the clients either. Instead, they treat the clients with a certain authoritarianism that is not typical of the European culture of good service. Much of the Soviet mentality still remains in this region of the Baltic countries. I was a frequent client, but I decided to change to the Narva-Jõesuu Spa.

We travelled with my mother to relax and enjoy ourselves, and Toila Spa delivered our expectations! Friendly service, many wonderful spa treatments including massages, amazing Orhidea spa with cozy saunas and delicious food. Also location is very peaceful, with beautiful nature and sea nearby. Prices are not high, I was amazed how much you get with just a few hundred euros. We enjoyed ourselves and we are coming there again soon to relax and unwind!

On a road trip to discover the unbeaten path, we wanted to stop by for food. Bad timing and off-season made it impossible to find anything available, so we gave a try at the Hotell, where we found a self-service buffet and a restaurant available. We opted for the self-service buffet that offered a good variety and good quality of food. The place is recently renovated and was pleasant. The staff of the hotel and restaurant were very warm, helpful and extremely professional. Strongly advise for road travelers...

Спа хороший. В отеле не ночевал. С завтраком была проблема: Завтрак заявлен до 10, а блины и яйца перестали приносить уже в ~9:15 и сказали, что больше готовить не будут. Клиенты подходили и с недоумением уходили. Обычно в отелях готовят еду до самого конца завтрака и это, по моему, правильно. Если бы пришел в 9:30, получил бы к сожалению весьма маленький выбор блюд.