ウェスト・パーム・ビーチのT.J. Maxxホテル

カスタマーサービスは本当に素晴らしかった。部屋はきれいだった。

ペットフレンドリーだったので、このベストウエスタンに宿泊することを選びました。ホテルは予約する際に「ペットフレンドリー」部屋を具体的に予約する必要があります。部屋は清潔で、プール付きのインテリア中庭が魅力的に見えたと言えます。部屋自体はダンプで改装が必要でした。十分な寝場所でしたが、部屋で余分な時間を過ごしたいとは思わなかった。バスルームのドアの中はペンキが切れていて、床はカーペットが敷かれていなかった(「犬のフレンドリーな部屋」だったので推測している。犬の散歩エリアは1階の部屋のすぐ外にあり、食べ物の破片、鶏の骨などが散らばっていたので、犬が歩いたときに食べ物のゴミを一切食べなかったことに注意が必要です。彼らの「定期」部屋の状態については話せませんが、1泊あたり25ドルのペット料金で、2泊分の税金や料金を含む私たちの合計請求書は514ドルに達しました。私はこの条件の部屋の半分以下を費やすことを期待していました。

新年を祝うためにWPBで素敵な滞在をしました。ホテルは清潔で、絶好のロケーションです。私たちのスイートは美しく、花火を含む湖とダウンタウンの景色を眺めることができます!私は通常、スタッフについて名前でコメントしませんが、キムは例外的でした。彼女は18年以上ダイニングルームで奉仕しており、彼女の前向きな態度は伝染性があります!彼女はあなたが朝に初めて出会う人に最適です。トラムの多くは何年もこの場所にいましたが、それはそれが素敵な場所であることを証明しています!

I’m a Diamond member that travels frequently at Hilton brands with our service dog and a 1 pound emotional support bird. I made the fatal error of checking in at the front desk rather than using the digital key check in . I wanted the front desk to know I had a service dog and emotional support bird with full documentation showing their pics and credentials. The snarky and RUDE front desk team got into with me because they were determined to charge me a $75 fee for the 1 pound bird and nothing for the 14 pound dog….this despite I had the proper credentials . Not to mention I’ve been a Diamond member for two decades and spend a lot of money with Hilton brands. I called the Diamond Desk and they made things right. I’ve never been pushed so far as to actually curse out of frustration and dispicable customer service. I did in this case, which I regret. I will NEVER stay at this property again. Disgusted after showing loyalty, paperwork and then being so disrespected at a so-so property at best. If you plan on booking a Hilton Garden Inn in the area, book the property in Palm Beach Gardens. They respect their loyal customers, are animal friendly and have never charged me a fee. So much for my honesty when I checked in to this place. Goodbye and good riddence!

このホテルは大きくはなく、ドアには小さな湖しかなく、部屋の設備はとても古いです。近くにアウトレットのようなショッピングモールがあるととても便利です。ショッピングモールにはレストランやスーパーマーケットがあります。しかし、全体的な感覚はそれほど安全ではありません。夕方12時、隣の部屋の臭い男が妻を殴り、妻はあらゆる種類の悲鳴を上げ、あらゆる種類の強打音を聞いても誰も気にしません。女性が殴られて死にそうな気がします。私たちの言語は良くありません。彼はあえてドアを開けず、ソファをドアに向けて待った。幸いなことに、誰かがドアを30分ほどノックして、女性を連れ去りました。時々、彼はその男から言葉による虐待を聞いた。これはこの旅行の中で最もひどい経験でした。警備の行き届いたホテルは見当たりませんでしたし、ホテルの駐車場は開いていました。部屋は料理に使えるし、洗濯機もあり、ソファはベッドとして開いていないようです。

ホテルの場所は空港に非常に近く、ピックアップサービスがあり、部屋は小さな冷蔵庫、ジムプールでとてもきれいです、朝食は良いです、家族旅行、ビジネス旅行に適しています。

We just returned from a lovely month at Hampton Inn WPB Central. At check in we were warmly greeted and recognized as Diamond Hilton members by Dejon and Jean. Throughout our stay they were both warm, welcoming and helpful. Also greeting us upon arrival was the Sales Manager Joanne Schroeder, happy to see we arrived safely and making sure that check in went smoothly and that we were happy with our accommodations. Our suite was large, very clean, bright and well furnished. The refrigerator could have been a little larger with a more adequate freezer section, but we managed nicely with what we had. Elande of housekeeping was wonderful and did a great job cleaning our room. Breakfast was more than adequate with many choices. A suggestion might be to serve a variety of yogurt flavors instead of one flavor that has to be hand spooned out of a large bowl. Also, decaf coffee would be a nice addition to the regular coffee left for guests in the lobby throughout the day. It is only there during breakfast. The kitchen staff, Kari, Maria and Clifford, all did a marvelous job replenishing items as well as keeping the dining and kitchen areas clean. The hotel is constantly being cleaned and updated. We did not use the pool although it was lovely. Unfortunately, the noise from the nearby road was not conducive to rest and relaxation. On the plus side, the Hampton Inn is connected by a very short path to a Hilton Garden Inn and we were welcome to use the pool there which was very nice and quiet. The gym is excellent with new and updated equipment. We would like to thank all staff members in every capacity for their kindness to us. They are all professional and an asset to Hilton hotels. If it were possible, I would give this hotel 10 stars and highly recommend it for a short vacation or an extended stay. We are looking forward to returning next year to experience Hampton Inn hospitality once again.

As a Hilton Honors Diamond member, I like to stay at different properties across the Hilton portfolio. For this trip to West Palm Beach, I chose this Embassy Suites too add some variety to my week of stays at other Florida hotels in the Hilton family. Most Embassy Suites have their rooms built around an open atrium. Not this one. Yes there's something called an Atrium where the restaurant is, but it's only the restaurant and bar, nothing else. The first thing I noticed was poor signage. Having checked-in and choosing my room the day before arrival, I wanted to go straight to my room. Upon arrival into the lobby by Uber, I saw no signs directing me to the elevators leading to the rooms. I was walking around the Atrium looking at areas called East Tower and South Tower, and the only maps said that guest rooms are located on Floors 3 and up. Where? Finally I found the hotel's desk, walked past it, and went upstairs to my room. When I got there, my Digital Key did not work. I heard the lock move, but the door would not open for me. So I had to do the Walk of Shame and return downstairs to ask for an old fashioned plastic key at the desk. There was no apology that the Digital Key that Hilton encourages guest to use thus bypassing the check-in desk, did not work. I got my plastic key and returned to the floor, only to find that initially the plastic key also did not open the door. Only this time I jiggled it, and was able to then enter. Apparently I had to pull before pushing! I later went downstairs again to purchase items from the small gift shop for snacks. The place was depleted -- many items were out and the selection was very poor. I took my items to the desk to have the charge put on my room, and I also had to ask for the bottled water I was entitled to, which should have been offered to me when I was at the desk the first time to get the plastic key. I did not make use of the living room section, only the bathroom and the bedroom. The bedroom had ample space for my belongings, but I thought it was odd that there was no-place on the desk to plug in my electronics. No outlet or charging station. I did find a power strip on the floor and used that, but it was awkward and uncomfortable. WiFi and TV worked OK. The bathroom was relatively small, but it was just adequate. I had no issues with water pressure or water temperature. In the morning I went to the Atrium to have my complimentary breakfast. Nobody ever greeted me nor offered to serve me the whole time I was there. Nobody even checked to make sure I was a guest at the hotel. I partook of the buffet, and enjoyed it, and I did save money on gratuity since there was nobody to tip. Overnight, my receipt was e-mailed to me, and when I woke up, there was a charge of $8 for ”late cancellation”. What? If I had cancelled I wouldn't be there, would I? I was so disgusted I had wanted to just check-out on the Hilton app as I usually do, but I had to correct this

This hotel is not for Family. We book 2 room and they gave us one on 2 floor and 1 on 4 floor. Bathroom counter was so small that 2 people can not put personals stuff on the counter. No microwave in the room. First night lady was rude who check us in. Next day we met Kean, she was very nice and she told us to go to Singer Island and that was very nice. They don't have any printed material on different place to go. They have shuttle service but if you are downtown you might have to wait till 50 min. Lift might be better and it cost less then $4.00.

ホテルは素晴らしくて便利です、そしてビジネスでここに滞在することは良い選択です。ホテルの部屋も比較的広く、清潔で整頓されていて、サービスもとても良く、それでも非常に満足しています、それはお勧めする価値があります。