We booked the Melia Purosani directly through their website for a number of stays as it provided a good value price which included a 10-minute massage per room booking, a discount on food, and a room upgrade. On our first stay, we were upgraded to a ”Level” room on the sixth floor which came with Level Lounge privileges including afternoon tea. Having re-booked for three separate nights our expectations were that we would receive the same benefits. It seems our first stay involved a better-than-usual upgrade and we were very embarrassed to be turned away from the Level Lounge on our next stay - despite being in a Level Lounge room. Live and learn! The hotel is in good condition, the rooms are well-presented. Reception staff is courteous and helpful, and so too was the concierge at the Level Lounge who ”righted” the embarrassing situation we faced. The gardens and pool area are tropical, leafy, and well-maintained. Wi-Fi was adequate, but not super fast/ The property is within easy walking distance of Jalan Malioboro and other local attractions. I have rated the hotel's less-than-excellent restaurant El Patio separately. Truth be told, service and afternoon tea in the Level Lounge was superior to the restaurant.
良い
19レビュー