I recently stayed at Lella Meriam hotel in, zarzis Tunisia, which claims a four-star rating. While the staff were welcoming and the reception was commendable, my experience was far from a four-star standard. 1- Water Leaks: During a rainfall, water seeped into my room and the corridors, despite the balcony being securely closed. It took the hotel staff two hours to address this issue. 2- Air Conditioning: The room’s air conditioning was dysfunctional, resulting in unbearably warm nights as well as my son of 8 years old and I could not leave the window of the room and the door of the balcony opened because of mosquitoes and road noise despite the temperature is around 35 . 3- Safety Concerns: I observed electrical wires and power boxes exposed in the hotel corridors, which poses a significant safety hazard, especially for children. 4- Swimming Pool: The pool water was not maintained, and my son experienced eye irritation after swimming . I was informed by staff that they keep adding chloride Without changing the water . . 5- Staff Issues: I noted a general sense of dissatisfaction among the staff, possibly due to delayed salaries. 6- Entertainment: The entertainment programs lacked variety and were repetitive. 7- Cleanliness & Maintenance: The corridors were not kept clean, and there was a noticeable lack of maintenance in the rooms. Thus, I have photographic evidence of these issues. Considering the numerous problems I encountered, I believe the hotel should provide compensation for not living up to its claimed standard.
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