My friends and I visited Zermatt for the first time ever, in October 2023. We took 2 mountain-view rooms and were extremely glad that we did! After we arrived at the Zermatt train station, we decided to walk to the hotel on our own because the weather was beautiful, warm and sunny. Guests can opt for transport by an electric vehicle, which costs CHF15 per person, from the train station directly to the hotel. We arrived at the hotel after 10 minutes, walking to this hotel isn't too difficult, as long as your luggage has wheels. The roads are well-paved, you just need to watch out for cyclists and the electric vehicles speeding around the town. This hotel requires guests to check-in on their website, they send you a link via email, a few days prior to your visit here, so you that you can do a pre check-in even before you arrive. I didn't do that, so I did my check-in on the spot in front of the reception counter and was guided step-by-step by the friendly staff. Our rooms were ready, it was around 1pm. The rooms are very clean, has all the amenities of a 4-star hotel, including bathrobes and bedroom slippers, digital safe, hairdryer, coffee machine and basic toiletries. This hotel has a pillow menu, I went to the front desk to get a memory foam latex pillow for myself because I found the down pillows too soft. The room temperature was very comfortable, the rooms are heated by a central heating system, which is controlled by the hotel staff. There are no individual thermostats in the rooms. Our room balconies had unobstructed views of the Matterhorn mountain, the most recognisable mountain in Europe. This was worth every extra penny that we paid for the mountain-view rooms! IMPORTANT NOTE: Not every hotel room in any hotel in Zermatt has unobstructed views of the Matterhorn. If you are a first-time visitor to Zermatt, I recommend that you spend the extra money and get yourself a mountain-view room. This hotel is located away from the main street of Zermatt town, therefore it is very quiet and serene. At the same time, it is within walking distance to the main street, the GornergratBahn railway station, the Matterhorn Glacier Paradise gondola station, to the Matterhorn Museum, and to several excellent restaurants in Zermatt. You can ask the front desk staff for a walking map of Zermatt when you check into this hotel, I asked Christina for advise and restaurant recommendations, and she was most helpful. She gave me 2 maps of Zermatt, one map shows the tourists attractions and the other shows the restaurants. My friends and I dined at the Spycher restaurant, which is connected to this hotel, they serve AMAZING flambe beef and lamb! Our rooms included complimentary breakfast and it was good but not spectacular. You can have pancakes, omelettes and sunny-side eggs cooked to order. There is a healthy smoothie which consists of a combination of fruits and herbs, and it was delicious! A variety of tea and coffees are available, the hot food options inc
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