HHelena ChangExcellent location. Hotel management & hotel staffs are excellent. Restaurant staffs need training. One of the restaurant staff has an attitude problems from taking the orders to paying the bills. She didn’t think that we could heard her & understanding Mandarin. She bad mouthed us with her rude & childish behaviors. We complained to the hotel manager & she handled the matter for us.
ZzedtalibOne reason for choosing Wanda Moments was to see the views of the mountains from the rooftop but it was so so. The mountain view from the room window is awesome.
Another reason is for the Oxygen supply in the room but it was so confusing. We couldn’t understand what the staff is saying. We don’t understand why only one guest get the oxygen supply. The young guys at the reception were not helpful and were hesitant to go up to the room to assist us. Our stay was all in all hectic, going up and down to get assistance.
For tourists from out of China, be warned that the food serving is huge. Rice came in a huge portion, soup in a huge bowl. It was sad to see them go to waste. Perhaps the hotel can tailor the menu down to smaller portions.
ゲゲストI will keep repeating it, THANK you to our amazing Landlady. When you travel, people are the ones that make the trip memorable, and she definitely made our days in Kashgar unforgettable ones. The day after we left we were missing her already.
The hotel is perfect, rooms are comfortable, beds are nice, you feel like home, and the location is amazing.
(And there is a very friendly cat!)
LLEWIS JOHNExtremely well located, and great value for money. Happy staff who are very welcoming, and the room had everything it needed.
My only concern was some extremely noisy guests in another room, which continued from midnight until 6am on one of the nights. Admittedly, I did not raise this to the staff as it felt too late to do so, so I cannot comment on how well it would've been handled. I'm sure they would have helped to stop it. It does mean that the soundproofing isn't totally perfect, but everything else was very good.
Enjoyed my stay, will return if I come back to Kashgar.
ゲゲストReally great hotel.
The staff was super helpful and welcoming.
The room are big, luxury and really comfortable.
I like the bathroom as well.
Big big plus for the breakfast that is really good and got lots of different items.
You have a shuttle bus to go to the ski resort as well that is located at 10 mn by car from the hotel.
The situation is great as well, close from restaurants and shops inside the city center.
5 stars thanks a lot to the hotel staff :)