ゲゲストMy stay in Fez was truly memorable, thanks to the warmth and professionalism of Hager, the manager.
We arrived later than planned, reaching the property at 11 p.m. instead of the expected 9 p.m., yet Hager welcomed us with kindness and patience, making us feel completely at ease despite the late hour. That first impression set the tone for the entire stay.
Hager was also incredibly accommodating with breakfast. She kindly arranged breakfast earlier than the usual start time, and it was a delicious traditional Moroccan breakfast — fresh, generous, and beautifully prepared. It was one of the highlights of the stay and a perfect way to start the day.
At the time of leaving Fez, I had arranged my transport independently, but the situation did not go as planned and became stressful. When Hager became aware of this, she went out of her way to help, reassured me, and kindly allowed me to stay at the property during the unexpected delay.
The property is perfectly located in the heart of the medina, offering an authentic Fez experience while remaining peaceful and comfortable. The room was clean, well-maintained, and felt welcoming after long days of exploring.
What truly stood out was the genuine care and hospitality throughout the stay. Hager’s calm, thoughtful, and supportive approach made a real difference and reflects the high standards of this place.
I would highly recommend this property to anyone visiting Fez — not just for the location and comfort, but for the exceptional hospitality you’ll experience here.
ゲゲストОтель хороший, местоположение тоже, есть веранда на крыше на которой можно вечером посидеть. Номера чистые и комфортные. Единственное, мы бронировали номер с 2 односпальными кроватями, а дали номер с 1 нормальной кроватью и 1 очень маленькой.
AAngie Laibaby ArmchannelLove this Riad, it is so clean and beautiful inside and the roof top with a nice Panorama view . Before arriving the riad, they sent me an email asking my WhatsApp so they can send me the exact location and so video clips for me to know how to get there since Google map doesn’t work when getting inside the Medina . They said if I really couldn’t find the way, they could pick me up in one of the entrances to the riad. I thought I could find it but I failed so I called them. One of the staff came out immediately and helped me my luggage. The two young staff there are very helpful and friendly. Since I was so late to arrive , so one staff (should be called Abdullah) brought me out again so I can Rmb how to get out and in again next time. The other young staff also brought me where I can find friendly convenient store nearby to get essentials. Love them and so helpful. The breakfast was nice too. The AC inside the Room is good and the water pressure and the heat were good too ! Highly recommend this Riad when u travel to fez next time. Rmb to bring ur amenities since they do not provide any bathing items or toothbrush. Recommend the riad to have a rubbish bin in the room instead of just inside the toilet.
AAobfoodieGreat great hotel . Very traditional
Marroccan vibe and décore . We were greated like royalty with Moroccan tea and sweets .
- you need to walk to the riad it’s not accessible with a taxi ; once you get off the taxi it’s about a 6 min walk when you know where your going . There are directions but the first time in Medina , there will be people need the taxi haggling to help with your luggage and bring you ; it’s worth the 20MAD tip because it’s a max in the Medina.
- the view from the rooftop is amazing and the service was 10/10 for everything .
ゲゲストThis hotel is better than it looks in many ways. The AC could be bigger, the power outlets could be more(total of 3 if you unplug the TV), an elevator would be nice, the bed could be fancier. But the bottom line is this place offers solid front desk service(though they don't pick up the phone when you call to ask for a taxi to pick you up), who are attentative to guest safety, and are straightforward with the cost (they didn't try to force us to pay extra fees). The whole hotel looks historical and classy and a bit old, but is very well taken care of: it is spotless clean, no bugs and no smells, which was a concern of ours. While a city square nearby had a noisy concert till past 2 am, the hotel itself is alcohol free, keeping the inside quiet and clean.
The AC wasn't freezing, but it eventually cooled down the room to very comfortable levels.
The bathroom was surprisingly spacious, and while there was soap and towels, there was no shampoo.
ゲゲストExcellent location, right at the medina's doorstep. This allows you to arrive by car and have your luggage dropped at the door, but also to be totally immersed in the medina after a 5 minutes walk from the hotel. Beautiful, comfortable and clean bedrooms and bathrooms (we came back for a second stay, so stayed in two different rooms). Delicious breakfast and the best possible service. Amazing restaurant across the street (Maison Fassi), which quickly became our cantine. Will definitely stay here again if we ever come back to Fez!
ゲゲストNice hotel, it was good staffs and amenities. Cleanliness was good that I stayed with confortable. Highly recommend to stay here! But one of concern is Wi-Fi is weak in your room. However even if you detect these deficiencies, it is great hotel.