The hotel was well located as we visited friends in nearby Wootton Basset - reception was courteous and efficient in our check in… we asked for a room way from the lifts and this request was delivered.
The room was spacious and the bed very comfortable. Air conditioning worked perfectly given it’s been a very hot few days!
Breakfast the following morning had plenty choices and tables were clean and cleared up quickly. Staff in restaurant were very efficient and courteous. Express check- in was good too. Overall a great stay and serves us well.
For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
This property is in the heart of downtown Swindon. A Salvation Army shares the building so there were always people hangin out in front. Never felt unsafe, just a bit seedy. Great location in the heart of downtown. Easy to walk to shopping and restaurants. Room was clean and did the job. Can't really complain for the price.
Such a great team, extremely friendly they have just refurbished the rooms and hotel
The mocktails were amazing
The food is extremely good, I actually invited my local friends down for Dinner and lunch and they were talking about it the next day which is always a good sign. I would definitely stay again the only thing I would say, is the beds/mattress are extremely firm.
But everything else is perfect 👌
This hotel has got high standards on cleanliness and service consistently. On a bitterly cold weekend the room was warm throughout. In fact very comfortable bed and no need for extra blanket. 2 small issues. The pillows were a bit lumpy but fine and the restarant did not serve evening meals to our liking but overall outstanding !!! Cannot wait to return.
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8.1/10
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MM*****For a 4 stars hotel, it was a bit of a disappointment. Marriot hotels are definitely better outside the UK.
When we arrived, we had been travelling for over 5 hours, so we were tired and just wanted to collapse in the room. Instead, we were given an extended explanation at Reception on how a hotel 'works' and that we'd get complimentary wi-fi. Don't ALL hotels have free wi-fi these days??? Also, they wanted to charge us for parking without checking first whether we had a car (which we didn't).
When we got to the room, we found it a bit dated. There had been an attempt to update by adding a USB extension on the bedside table - however, this extension had two very bright lights, which I had to cover with a towel to be able to get some sleep. The pillows were way too soft, and they'd also tried to make the mattress softer by placing a duvet (instead of a mattresses topper) under the bed sheet - this ended up making the mattress feel quite lumpy. There was a mini fridge in the room, but it was empty (you had to go downstairs to get snacks). Also, the coffee and tea tray was hidden and very basic. For a 4 stars hotel, the complimentary stuff was basic and when I went to ask about getting slippers or a bath robe, I was told that's only available to premium rooms. However, I have to say that even though the room didn't meet expectations, it was very clean.
In terms of the restaurant, the breakfast was delicious. However, the food was placed in cast iron pots under heat lamps, and covered with lids. The lids got very hot under the lamps, so getting your food was a bit of an endurance challenge. As mentioned above, the room was very clean, but I can't say the same about the restaurant. We were sat by the window and there were some cobwebs and dead flies - since we were in the country, a few flies are to be expected, but when the fly cemetary looks the same two days in a row, that suggests nobody dusted there. Not great having your meal while waiting for a spider to climb up the web and join you.
The gym was good and had free towels and very helpful staff. We didn't use the swimming pool, but it looked nice.
Overall, some good things, but still a bit of a disappointment and never would've guessed that was a 4 star hotel. Not good value for money.
ゲゲストOur stay at this hotel left us feeling a bit underwhelmed. While I wouldn't go so far as to say avoid it entirely, I can't recommend it or see myself returning.
The room, advertised as having a king-size bed, disappointingly turned out to be a double. Despite the hotel's emphasis on green choices, the room was unbearably warm upon arrival. We had to open both the windows and the door just to cool it down. This lack of basic comfort seemed counterintuitive to their eco-conscious branding.
Furthermore, small but crucial amenities were absent, such as a hairdryer, and some lights weren't working. The absence of an in-room phone meant there was no easy way to request these missing items, adding to the overall inconvenience.
The breakfast experience was equally disappointing. The so-called buffet consisted of a small, albeit pleasant, continental breakfast. However, being asked immediately upon arrival if we'd like to pay an additional £10 for a cooked breakfast made the setup feel misleading. At £14.50, the continental breakfast alone did not feel like good value.
The restaurant also had a notice about a £2.50 charge for menu amendments. While I understand the principle of upcharges, this particular policy felt excessive and off-putting.
These issues were compounded by a lack of personal touches that form the foundation of good customer service. No one asked at checkout or during breakfast how our stay had been, a small but impactful gesture that could have mitigated some of our disappointments.
In hindsight, I feel I overpaid by about 20-30% compared to the value I received. Knowing what I do now, I likely wouldn't have chosen this hotel for our stay.
PPeterAn excellent base we use while visiting family in the area, the hotel is set in a quiet area with ample parking and very good amenities including the pool.
The staff are all super friendly and keen to help with any issues
Our only issue, that did not impact our stay too much, was the booking and payment system had not correctly accepted my prepayment for 2 rooms, I had paid using Trip.com via PayPal payments over 3 payments, the hotel claimed we had only paid for 1 room, I had to prove by statements and invoices that I had paid for both.
This did not warrant a negative review in my opinion, but should be looked at by the hotel chain admin.
SShawn_S.I had a pleasant stay at The George Hotel. The location is excellent and very convenient, especially for visiting Stonehenge. The room was clean and comfortable, and the heating with adjustable temperature was a big plus during winter. Breakfast was served on time and was decent. Overall, a good value stay with a great location.
88285SueHI stay at The Angel three or four times annually and have done so now for a number of years.
The location is excellent for me to visit family who live nearby. Parking at Sainsbury’s (through the gate at the rear of the courtyard) is convenient, or there is some on-road parking at the front of the property. Rooms are well appointed and always very clean.
On this latest visit I had to request a room change since the door to my room was extremely difficult to unlock and then could not be closed properly from the inside. As a lone female traveller,safety and security is paramount. Unfortunately, as I experienced similar problems on my previous visit a few months ago, it appears that this may be an ongoing issue ( perhaps weather-related) that now needs to be addressed with some urgency.