Left our keys in the room and the front desk gentleman was kind and efficient and quick to get us a new one and comforted us that it was no problem at all
The check in was good; the agent was professional and friendly.The hotel is tired - needs a very deep clean and refurbishing in the common areas, elevators and rooms. It has windows in the rooms that open which was great! The restaurant was unexpectedly closed which was disappointing. Breakfast was pretty much all carbs and protein - would have been great to see some fruit. Lots of food. A decent stay for the price I paid and its proximity to the hospital which was where I needed to go.
Good stay. Pool and hot tub were great. A few of the other amenities could use attention, though. One of the washing machines wasn’t working, and breakfast was cold. There is also an omelette station that apparently only operates when it’s not “slow season”
The service is always incredible, and the hotel location and cleanliness was top notch. Maybe just call ahead when you’re booking so you know what to expect for breakfast.
We would stay again
ゲゲストThe Hotel is beautiful. From the main entrance, to the rooms and the Little Chief restaurant. Beds were very comfortable. Love the design elements of the room! Each staff encounter was excellent, they always exhibited a high level of customer service. Really appreciated the dining experience! Again the staff were very accommodating and approachable. We chose Indigenous courses that were excellent, although the portions were quite large. We attended the Colin James concert, which was epic! The venue was great! Perfect Birthday celebration!
匿匿名ユーザーI am a customer living in 407 on 9th of November in Holiday Inn Express & Suites Calgary NW - University Area, an IHG Hotel.
. I am writing to complain the lady on the front desk. She treated me not respectful. When we checked in, I am asking if we have hot spring, she replied several what? And correct me “hot tub” such as I am lack of knowledge.
Later, I want to use Landry room and change dollars with them. They gave me several two dollars, and the washing machines only accept 1 dollars, which they should have known at first place. So I went back to the front desk to ask for 1 dollars again. And at that time. There is one guy lining in front of another front desk server. And the lady was answering the phone. So I naturally stood in front of her desk and waited for her. And I asked her to change 1 dollars for me since they didn’t know. And then she asked me” don’t u notice there is a line? You should wait after it.” So I was so embarrassed to find out I cut in line.
So if she is really mindful about me cutting in line, Why not telling me to wait after? Or just remind me in a more respectful way assuming I really don’t know there is a line? Either way will have same effect and I would be acknowledged in a not embarrassing way. And again, the washing machine only accept 1 dollar and they did not know, is their job dereliction.
I am very concerned how your service match up with your high level of fees.
MMichelle BillingtonI always enjoy my stay at Deerfoot Inn & Casino. The purpose of my trip was to hang out with my sister and catch up on our lives. The deluxe queen room was spacious and welcoming. I found a stain on the top sheet when the cover topper fell away. Just looked like a coffee stain, but jeez?! We went down to the buffet for supper, and the prime rib and scalloped potatoes were delicious, as well as the other entries. After we ate, we sat in the lounge next to the restaurant. I loved the big, comfortable chairs we chose to sit on. When I got up to use the ladies' room, my hips were out of sorts for several steps because the chairs are sitting too low. May I suggest they update the furniture as I noticed other older guests having the same issue.