Really lovely stay !! Great location ; super helpful staff , such a breezy check in and was allowed late checkout .
The lobby lounge is great I gad a fantastic cocktail recommended by the bartender
DDim sum2この 5 つ星ホテルは香港では比較的古いですが、西湖や武林広場夜市の近くのすべての景勝地に近いので、夜に食事をした後、テイクアウトを購入しました。夜食を食べましたが、ホテルまでは徒歩5分でした。部屋のエアコンが不十分だったので、2日目の夜は少し良くなりました。ロビーに取りに行くのですが、ホテルに取りに行くと、夜にテイクアウトを注文したとき、ホテルが手配してくれると思っていました。ロボットは部屋に届けられましたが、長時間待っても見つからず、テイクアウトを取りにロビーに行かなければなりませんでした。屋内プールはオンラインホテルほどではありませんでしたが、フィットネスルームは設備が整っていませんでしたが、寒い季節でも大きなタオルを使用する必要がありました。サービスを改善する必要があります。山の景色を眺めると、タワーが美しいことがわかりますが、向かいのテラスを見ると、雑貨でいっぱいの長期テナントが多いようです。反対側に多くの瓦礫が見えると外観に影響を与えるため、ホテルは管理の改善を検討する必要があるため、Wuyu レベルのホテルとしては適切な管理とは言えません。
AArthurI would have given a 5-star review for Pan Pacific Ningbo had it not been for allowing guests and even hotel staff to smoke in the hotel! I give 1-star for cleanliness because allowing guests and staff to smoke in a hotel lobby and rooms is simply disgusting! There's nothing clean about it! It's such a waste because Pan Pacific Ningbo has such great facilities and luxurious interior; I even made a video of the hotel and will be posting it on my newly created YouTube channel. I may return again when the Chinese government has banned smoking in hotels and taken a more serious attitude against smoking and enforced the laws against smoking in hotels and restaurants.
Having brought up the bad thing about Pan Pacific Ningbo, I would like to highly commend the following staff for their exemplary services:
1. Cady of the reception
Cady was the same receptionist who checked us in during our two separate stays, on our way to Zhoushan and back from Zhoushan. She was very courteous and friendly. She offered to add me on her WeChat so that I could contact her if I needed anything. True enough, I needed to contact her within a few hours after we checked-in during our second stay. Smoke filled our room. When I found out that it came from the room next to ours, I immediately informed Cady, who immediately arranged for someone to spray air freshener in the corridor. She offered air filter, which I declined as we were already going out. As we walked down the lobby, I realized that Cady had actually left, and she was arranging all those even though she was already off duty! It was also Cady who informed me that GHA Discovery members would get dining discount by giving me a brochure.
2. Cora (陈丽)
Cora was the wait staff attending our table at Madr 99. When I found out that I had run out of mobile data plan, I asked Cora for the passcode to logon to the hotel Wifi. Strangely, there's no option to logon with hotel room number. There were only 2 ways to logon to the hotel wifi: using a passcode and mobile number. Cora kindly offered to use her mobile number to help me logon. She didn't even ask me to use my own mobile number. It was very kind of her to do that. Upon paying the bill, I presented Cora with my GHA Discovery membership card. Cora provided me with 10% discount for silver member, exactly as stated in the brochure that Cady gave me. When we headed back to the serviced suites, another male wait staff chased us and rudely told me that GHA Discovery silver member was not entitled to any dining discount at all. He demanded me to go with him to the cashier to sign a new invoice. I later contacted Cady and asked her to verify with her manager the terms and conditions of dining discount for GHA Discovery member, before we went to Hai Tien Lo to dine in the evening. Cady, who was already at home and off duty, gladly obliged to my request, and confirmed that dining discount was applicable to even silver members. Perhaps hotel management could ask Cora to train the guy properly before allowing him to interact with guests directly! Otherwise, one day he might get punched by guests who are irritated by his behavior.
3. Cavan
Cavan was the porter/concierge who helped us deliver our luggage to our room. He, too, was friendly and polite like Cady and Cora. He even walked us to Madr 99 and showed us where all the hotel restaurants were located. The way he treated us was like VVIP.
The hotel management should treasure and try to retain these 3 excellent staff. Have these 3 experienced staff to train their junior colleagues.
CChomiczOverpriced family hotel with outstanding views but room for improvement.
I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity.
I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication.
We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day.
The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night.
Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18).
After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent.
Did I overpay? Yes
Was the service mediocre? Yes
Are these challenges easy to overcome? Yes
Have other customers made similar complaints? Yes
Will the hotel improve? I hope so
Is the location memorable andbeautiful? Yes
Would I revisit? Yes
Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.