The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
It's a hotel for mass tourism... and achieves good success that way so all was well arranged for guests. Some trivial problems may come for individual guests in that setting... Such as parking our rental car was a bit difficult due to the lack of parking spaces at nights. Oh well... It was a nice stay for us anyway.
La ubicación indicada no es muy exacta respecto a su ubicación real. Las piscinas se encuentran 'encajonadas' entre los edificios y son más pequeñas de lo que parecen en las fotos. La persona de recepción que nos atendió fue muy amable, le pedimos algu a recomendación y fue un acierto total.
El personal de recepción es escaso para atender la gran cantidad de clientes que llegan y salen del hotel. El sistema establecido para contactar con recepción no nos gustó nada, no hay un teléfono directo, la centralita pasa la llamada pero nadie la atiende.... después de intentarlo 4 dias antes de nuestra llegada fue imposible.
La Palma es la isla Canaria más verde y más bonita de ahí que se le denomine la isla bonita. Tiene una flora variada y su clima és primavera/verano durante todo el año. Lugares interesantes?, muchos desde sus playas , cascadas, bosques. De laurisilva, producción, destilería de Ron canario, molinos de gofio, y lo mejor su gente. el parador es fanatàstico pues es un edificación típica palmera con su patio interior, donde hay microclima primavera, terrazas , restaurante frente al mar con vistas. L punta de Santa CruZ de la P y unos jardines muy bien cuidados con cascada, estanque, dragos palmera afrente al mar. .
El servicio no se puede pedir más. Repetiremos .
To be honest the location of the hotel is perfect. You can stay in Palma- old city then if you have a car you can enjoy and go anywhere you want so you can both see both side old city & playas( south of the island) - when it comes to the hotel, of course they are 3 star and it was high then our expectations.. breakfast is not strong but if you want to start to the day with something more than coffee and croissants it is good.. cleanliness and amenities are good for a 3 star hotel, also thank you so much for the lady who works in night shift- she was so kind and helpful.
К номеру нужно быть готовым, на самом деле по сути нет окна. Вернее оно очень маленькое и есть, но выходит в узкий колодец и не открывается. И оно находится по сути в ванной комнате. В номере влажно и душно. Я так и не поняла, как нужно было бронировать номер с окнами, в описании было указано, что в номере одно или несколько окон и были фото с окнами. Питание на завтрак понравилось. До круизного порта далеко, нужно брать такси. Для меня выбор отеля оказался не удачным, люблю номера с окнами и балконами, а не спичечные коробочки.
El hotel se encuentra en una plaza en pleno casco histórico de Santa Cruz, por lo que para aparcar nos alejamos unos 10 min andando, que no está nada mal, además tienes todo tipo de comercios cerca. El personal atento y educado, la habitación tenía una terracita a la plaza con buenas vistas y estaba muy limpio. Sin duda una opción genial en relación calidad-precio.
ゲゲストSanta Catalina Hotel is undeniably a historic architectural landmark, but as a hotel experience it fell well below expectations. On arrival, the service felt cold and somewhat pretentious rather than welcoming, with concierge staff coming across as detached and pompous rather than genuinely hospitable.
A key reason for choosing the hotel was the prominently advertised rooftop pool and views, only to discover after check-in that access is restricted to suite guests. The spa is similarly limited unless you pay €15 per person for 90 minutes, which feels disproportionate given the modest facilities. These restrictions are not clearly communicated at booking and leave a sense of being misled.
Several of the lounge and communal areas were also frequently reserved for corporate events and seminars, which further diminished the sense of a relaxed hotel environment. As a guest, it often felt as though you were secondary to business groups and functions moving through the space, even in more personal hotel moments such as walking through common areas in a robe.
In-room entertainment is very dated, with a non–smart TV offering only basic local and satellite channels. Room service carries a €5 delivery surcharge, while on-site dining is largely limited to high-end fine dining with little casual alternative.
It is also worth noting that Las Palmas sits under a noticeably less favourable microclimate than the south and west of Gran Canaria. During our stay, conditions were consistently cloudy, windy, and cool, which further limited the enjoyment of the hotel’s already restricted amenities. For those seeking reliable sun and beach weather, the southern or western parts of the island are a better choice.
Overall, despite its striking heritage setting, the combination of underwhelming service, restricted access to advertised facilities, dated in-room amenities, corporate use of guest spaces, and disappointing weather made for a stay that did not feel justified by the price and is not somewhere we would return to. The atmosphere and clientele also skew noticeably toward an older demographic.
ゲゲストWe had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists.
If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)
BbouchaalaL emplacement est près de l aéroport a 5mn en voiture.
Par contre je reproche le chekin est a 16 h un peut tard.
Il faut réserver le parking a l avance.
LLauris.little.worldAbsolutely stunning hotel! It literally took my breath away when I walked in. The staff are all amazing and so friendly. The rooms and the grounds are incredibly clean. The pools are stunning (there are busier and quieter ones so no lack of options at all). The beach and shops are a few minutes walk away. The food is spectacular! There’s something for everyone: shows, sports, pools, shopping. I just can’t give this resort enough praise!! We will definitely be back.