JJayne LynnWhen we got to the hotel there was a lot of construction happening inside and no one addressed it. No one said, sorry for the mess or disruption. At one point the beds were totally vibrating from the work being done. Then, the toilet got clogged. We called down and they said that there was no maintenance guy on duty but they brought me a plunger... Even when the blockage was cleared, the toilet would not flush properly. I finally went down to the desk to see what to do next. The girl at the front desk said she could ask the maintenance guy from next door to come or we could switch rooms. I said that if he came soonish, we would keep the room. The man came and was able to correct the toilet issue and we had no further problems with that. Finally, the kids were pretty excited to go swimming, but the hot tub was empty. The pool was so cold the kids were in for a few minutes but couldn't stay because the water was so cold and the chlorine was so high that it burned the eyes to just be in the room. We were able to eat enough breakfast in the morning to satisfy us, but it was still hindered by the construction in the lobby. The Holiday Inn Express is not a bad place and is probably better when everything is working, but we were not the recipient of that kind of stay.
ゲゲストWe ended up booking this place, but due to some car troubles we arrived late. I had called previously knowing that I would be late on arrival and making sure my reservation that I prepaid for would still be available. I was told by the receptionist that the room would be available upon my late arrival. When we arrived there was no one at the front desk to check us in and an attendant who helps maintain the property showed up. Apparently, the reservation was cancelled which made me upset. They had to call around and ask to instruct the attendant how to find my previous reservation and get me checked into a room, which took a while. The room was fine. It was nice they had a complimentary destination charger which you needed a code for in order to use.
EEmilyThe service was super friendly - we had our two small children at the free breakfast (amazing btw) and they gave us a bag of books to look through - each child got to take one home! Pool & hot tub were clean and we had it all to ourselves.
Big suite with two bedrooms, fold out couch for the kids and everyone had their own tv. Will definitely visit again.
ゲゲストThe hotel is located in a very nice and safe feeling location. The front desk employees were very warm and accommodating. The room was amazing. Extremely modern and very clean. The bathroom was also very clean and the shower was lovely and relaxing. We had breakfast in the morning and it was quite good. Check out was a snap. Will stay again for sure.
ゲゲストI love the americinn hotels. This was our first time at this location. Our king studio suite was the perfect amount of space for our family of 4. Only downfall was the fact that the little kid portion of the pool was slightly deeper than expected. Not a bad thing for our older child (4), just not ideal for younger or short children.
WWelsdourWe screwed up our reservations at another hotel on a very busy weekend and the staff at this hotel not only was able to get us two rooms but a handicap accessible room for my mother which was greatly appreciated. Great customer service nice place conveniently located.
ゲゲストThe pillows on the bed were sub-par. The room had an odor that I think was coming from the carpet. Only 1 elevator was working, 2 small hot tubs and 1 not working. No instructions in the room for 2 remotes. Not sure I’d rebook for those reasons alone.